Quality Management Coordinator

Jobinhalt

Overview

Are you someone with developing leadership and administrative skills? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted partner and a problem solver? As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

Your opportunity

We are currently seeking motivated candidates for the position of Quality Management Coordinator. The successful candidate will report to the Manager, Quality and can be based from any Dillon office across Canada . We offer flexible hours and remote working arrangements to help balance the competing demands of work and personal life.

In this role you will be a welcome addition to our dynamic Quality Management team. As a Quality Management Coordinator you will showcase your organizational, planning, coordination and communication skills in a fast-paced professional environment. Your ability to create strong working relationships with quality management representatives, lead auditors, and technical project teams will elevate your and the company’s collective success. Your drive for excellence will present opportunities to chart your own path to success with a rewarding career in our firm.

Responsibilities

What your day will look like

Quality Management Coordinator (97%)

• Support the Manager, Quality in the implementation and ongoing enhancements of Dillon’s Quality Management System, including the Dillon Quality Standard, the Dillon Business Administration Manual, and related resources, all within a management system framework that achieves continuous improvement in quality performance and culture.
• Aid in establishing and monitoring key performance indicators, identifying key insights and recommended actions to positively influence quality performance.
• Assist in the development and implementation of effective programs, training, tools, initiatives and resources that support quality management skills development and improved quality performance.
• Support the development and engagement of the extended quality management team that supports Dillon’s Quality Management System across our offices, including Quality Management Representatives, Lead Auditors, internal audit teams, and Office Quality Committees.
• Analyze project delivery data to identify trends and develop proactive actions to mitigate potential risks to services and clients and improve internal processes.
• Assist with the development, maintenance, and control of documentation within Dillon’s Quality Management System
• Draft communications, presentations, agenda and minutes.
• Conduct document formatting and production, including editing, proofreading, and overall quality review
• Provide support for the development and implementation of a Business Management System and the related business processes.
• Assist the Company Security Officer (CSO) with implementing and maintaining the project security compliance program for Public Services and Procurement Canada (PSPC) as well as other public and private sector clients, as needed.
• Perform audits of the Quality Management System, Business Management System and project security compliance program.
• Complete other duties as required or assigned by the Manager, Quality.
  
  

Learning and Development (3%)

• A commitment to self-development and ongoing learning and professional development
  
  

Qualifications

What you will need to succeed

• Two to five years post-secondary education in business administration or demonstrated combination of education, skills, knowledge and experience.
• Two years’ experience in quality management system coordination
• Demonstrated knowledge of ISO 9001:2015
• B e able to obtain reliability status security clearance through PSPC.
  
  

Experience

• Excellent organizational, planning and coordination skills.
• Strong interpersonal skills and a positive “can do” attitude.
• Strong writing, editing, and communication skills.
• Time management skills and the ability to prioritize work effectively to meet tight deadlines and adapt to changing workload demands.
• Excellent attention to detail, a high regard for accuracy, and the ability to provide high quality outputs.
• Demonstrated ability to work independently.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google applications.
• Experience in WordPress and Smartsheet is considered an asset.
• Experience in a Professional Services consulting firm (engineering/environmental/planning) is considered an asset.
  
  

Why choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

• Reliability: words that result in actions build trust;
• Achievement: do the work to hit the target;
• Continuous development: always learning; always adapting; always growing;
• Creativity: discover new possibilities;
• Courage: do the things that matter, especially when it’s hard;
• Inclusiveness: enabling belonging to draw strength from our differences
  
  

In addition, we offer:

• Employee share purchase plan
• Dillon is 100% employee owned and share ownership is open to all full-time regular employees
• A competitive compensation package
• Comprehensive health benefits
• Generous retirement savings plan
• Student loan repayment assistance with matching employer contributions
• Flexible work hours and remote working options
• Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs. We are taking a trust-based approach to offer a variety of flexible and remote work options to help balance the competing demands of work and personal life.
• Learning and Development opportunities
• As a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles. The creation and sharing of knowledge allows us to take local knowledge to scale, capture lessons learned through experience, and continuously improve service delivery. The development of self and others is an evident and measured core behaviour within our organization
• We use a composite approach to development including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunities
• Focus on Innovation
• The ability to anticipate, examine, and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking solutions to today’s problems and tomorrow’s opportunities
• Employee and Family Assistance Program (EFAP)
• A variety of EFAP tools and online resources to support well-being are available to all employees
• Wellness Subsidy
• Our employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and/or wellness related activities such as gym membership, purchase of home fitness equipment, yoga classes and dance classes
  

About Dillon

Dillon is a proudly Canadian, employee-owned, professional consulting firm specializing in planning, engineering, environmental science and management. We partner with clients to provide committed, collaborative, and inventive solutions to complex, multi-faceted projects. With 20 offices and more than 900 employees across Canada, Dillon offers a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

Now operating for over 75 years, we continue to strive for excellence in everything we do. Dillon has been listed as one of Canada’s Best Managed Companies for the past 14 years and has the distinction of having achieved Platinum Club member status in this program.

Employment Equity, Diversity & Inclusion at Dillon:

Dillon is committed to the principles of employment equity, inclusiveness, and diversity within our organization. We strive to achieve a workplace where opportunities are based on skills and abilities and that respects and values differences.

Inclusion is more than a word to us, it is the way we choose to run our business. Please connect with us if you require accommodation in the interview process. We would love to hear from you!