Program Assistant

Jobinhalt

The Canadian Centre for Professional Legal Education (CPLED) is a non-profit organization that provides the training needed before being called to the Bars of Alberta, Manitoba, Saskatchewan and Nova Scotia. Law societies in the participating provinces require students to article and complete CPLED’s Practice Readiness Education Program (PREP) before becoming a lawyer.

CPLED is dedicated to helping students hone their practical skills and to assess how well they are able to apply their legal knowledge and skills in everyday situations. This helps ensure new lawyers are well-equipped to meet the demands of the workplace. CPLED maintains a high standard of programs and services for students to ensure a strong transition into the legal profession.

The primary role of the Program Assistant is to provide administrative support to the Program Manager. The Program Assistant will also provide exceptional customer service to individuals who are engaged in CPLED’s education program and these stakeholders include:

• Students
• Program contractors (facilitators/assessors/practice managers/sim clients) and program volunteers
• Other CPLED staff members

Success in this position requires excellent communication, analytical and judgement skills, organizational, and time management skills with strong attention to detail and ability to work both independently and as part of a team. A strong aptitude to provide exceptional customer service is essential.

Key Responsibilities

As a member of the Programs team, the Program Assistant is responsible for:

• Assisting students in the registration process.
• Providing excellent customer service. Developing and maintaining professional working relationships with students, staff, and external stakeholders.
• Monitoring CPLED inboxes and responding or following-up with various stakeholders’ emails and phone inquiries, while adhering to CPLED’s 24-hour response policy.
• Providing administrative support and program assistance. This includes administrative support for all phases of PREP and events, such as the set-up of practice management software for students.
• Assisting in Desire to Learn (D2L), Procertas, LexisNexis and Clio education updates and administering student content questions.
• Providing support with scheduling, coordinating, and assigning assessors for various activities within PREP, such as Simulated Client interviews, Practice Manager meetings, and Capstone scheduling.
• Providing logistical support for meetings, classes, webinars, and other events as required. This includes assisting with booking facilities, ordering supplies, catering, tracking attendance, creating name tags, and other tasks as required.
• Preparing documents and packages for students as required.
• Assisting with meeting and room set up; work with Business Technology and Office Services to ensure all audio-visual equipment is available and functioning.
• Assisting with ad-hoc technical projects and customer service tasks.
• Developing and initiating process improvements and developing potential solutions.
• Preparing materials such as, agendas, presentations, etc.
• Completing other projects and tasks as needed.

Requirements

• Behave Ethically: Understand ethical behavior and business practices and ensure that one’s own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve the organization.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Timeliness: Commit to a deadline and meet those deadlines in a timely manner.
• Compassion: The ability to treat internal and external customers with dignity and compassion and to work with customers to find solutions within the guidelines of CPLED’s policies.

Qualifications

• Post-secondary education is considered an asset.
• A minimum of two years of relevant work experience in progressively more responsible customer service and/or administrative roles.
• Proven ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
• Strong aptitude for computers combined with Microsoft Office knowledge.
• Ability to respond to requests for service and assistance in a friendly and customer service-oriented manner.
• Strong attention to detail with demonstrated professional and quality outcome work ethic.
• Plan and handle multiple projects simultaneously, prioritizing tasks appropriately and setting deadlines.
• A positive, energetic, self-starter attitude.
• Proven ability to protect confidentiality.
• Make a positive contribution in a high performance, results-orientated culture.
• Travel may be required from time to time.

The Canadian Centre for Professional Legal Education (CPLED) is partnering with the Law Society of Alberta on this search. CPLED thanks all applicants, however only selected candidates will be contacted. CPLED values diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality.