PRODUCT SUPPORT MANAGER

Reference Number :

TCQ-21-8746

Division :

Mining

Job City :

Wabush

Province :

Newfoundland and Labrador

Site :

Position Status :

Permanent, Full time

Work Shift :

2wks in/out Rotation (Fly-in/Fly-out)

Work Schedule :

84

Length of Assignment :

Job description :

Reaches the profitability objectives for the service operations and completes customers’ orders according to the fixed delays, the configurations and the costs included in the customers’ contracts (internal and external).
Optimizes customer satisfaction and service operation profitability of the service operations either in the field or in the shop.
Provide direction and guidance to Branch Supervisors; Parts Supervisor and Service Staff
Is responsible of the efficiency of the processes related to the warehouse, those of the yard and those of the shipping and receiving for the division.
Is responsible of the efficiency of the processes related to the service administration, including invoicing, customer agreement management (internal and external), purchases and parts inventory management.
Ensures the efficiency of the technical communicator personnel to our internal customers.
Ensures a safe environment to employees reporting to the incumbent and the cleanliness of Branches work place and building.

Job Qualifications :

University degree in engineering or business administration or related experience and studies combined with 5 years’ experience in a service management environment or equal
Good communication skills (written an verbal)
Knowledge of Ms Office software and SAP and DBS
Business acumen, rigorous and efficient, and results oriented
Ability to work under pressure and manage multiple tasks simultaneously
Ability to meet deadlines
Good knowledge of the lift truck market
Ability to solve problems and make decisions
Customer service oriented
Responsible of the other departments
Ability to prioritize and synthesize
Good interpersonal skills
Basic knowledge of mechanic

Other Information :

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