Product Quality Specialist

Jobinhalt

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Quality

Job Description

The primary responsibility of the Product Quality Specialist is to own and manage all aspects of quality, effectively and efficiently, for Motorola Solution’s Video Surveillance product lines. Using proven methodologies, the Product Quality Specialist will, as a subject matter expert, provide inputs and complete deliverables during new product development, lead sustaining efforts in quality throughout the life of the product and ultimately be the voice and advocate of our customers.

Reporting to the Product Quality Manager for the Video Line of Business, the Product Quality Specialist will work very closely with manufacturing teams from various plants nationally and internationally. This role will also work closely with Supply Chain, Engineering, Technical Support, Service and Order Management teams during day to day operations.

Duties And Responsibilities

The Product Quality Specialist is responsible for the overall quality performance of the Video Surveillance Product Lines. Key responsibilities include:

Project Quality

• Be the customer advocate on new product development projects, ensuring the voice of the customer is clearly understood and becomes an input in product design decisions.
• Ensure that all new Product Development Projects follow the TollGate process, in conjunction with Project Managers and Technical Champions.
• Provide all defined Quality deliverables on time and perform as a quality gate keeper by challenging and ensuring customer and business interests are protected at stage gate reviews.
• Initiate detailed quality plans to identify and define quality related goals for the project that effectively addresses the expectations of the customer and the project deliverables.
• Active involvement with Design Engineering teams to ensure that adequate reliability test plans are established to achieve reliability and warranty goals for the project.
• Ensure that lessons learned from field experience are incorporated in new product designs and drive the continual improvement of Product Quality.
• Key member in identifying and mitigating risks throughout new product development.
• Facilitate and lead all cross functional activities to effectively address stop-ship/stop-build events, utilizing an 8D methodology to drive issues to effective and timely resolution.
• Drive resolution of complex multi-disciplinary problems/customer complaints using JIRA tool and using an 8D methodology throughout issue investigation to drive high customer satisfaction.
• Champion design and manufacturing improvements based on return data analysis trends to reduce COPQ and enhance the customer experience.
• Develop, maintain, and report on product quality Metrics/KPIs relating to stated Goals and Objectives.
• Prepare and present product quality performance results on a regular basis to senior Supply Chain and Design Engineering leadership.
• Manage quality performance of all in house manufactured product and OEM/ODM supplied products by monitoring KPIs and when necessary, initiating requests for Corrective Actions.
• Drive robust Preventive Actions identifying underlying process gaps to prevent recurrence of significant product quality issues.
  

Specific Knowledge/Skills

• Bachelor’s degree in a relevant Engineering discipline.
• 5 or more years’ experience working in a manufacturing environment with electro/mechanical products.
• Strong leadership, management, and interpersonal skills.
• Self-motivated and self-directed with a high sense of urgency.
• Highly organized, good attention to detail, capable of multi-tasking and following through on tasks to completion.
• Excellent quality planning, decision making, and leadership skills, able to influence and persuade others and resolve conflicts.
• Possess strong communication skills (both written and verbal), able to interact with all stakeholders and act as a professional representative of the corporation.
• Eagerness to operate in a dynamic fast paced environment with an ability to drive change.
• Good understanding of electrical circuit design, electronic hardware, firmware and software
• In depth working knowledge of 8D methodologies, establishing root cause and corrective actions.
• Good understanding and ability to apply various Quality tools such as; APQP, PPAP, PFMEA, SPC.
• Preferably experienced in effectively driving Design for Quality and Reliability activities such as - DFMEA, Fault Tree Analysis, MTBF prediction, Useful Life Analysis etc.
• Good understanding of integrated management system principles, ISO9001 essential, ISO14001 preferred.
• Proficient in MS Office App, Google Apps, Statistical Software (such as Minitab) and a willingness to learn and utilize new tools within the organization.
• Knowledge of SAP, Agile/PLM preferred.
• Certified Quality Engineer preferred.
  

Basic Requirements

• Bachelor’s Degree in an Engineering discipline
• 5 years applicable experience
  

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.