Operations Manager

Jobinhalt

Company Description

At Sleep Country Canada/ Dormez-Vous? We are passionate about all things sleep. We are a proud Canadian brand and sleep destination for all! We want to help all Canadians get a better night’s sleep.

Our Distribution Center (DC) associates play a major role in making sure each and every purchase ends in a happy face! As an Operations Manager, you will play a major role in supporting an industry leading operation and team. We love our employees as much as our customers; which, is why we can guarantee you will feel challenged and at home each and every day!

Working at Sleep Country Canada (SCC) is more than just a job; it is your opportunity to realize your full potential! We trust you to make the right decisions- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business all while working in a fun work environment.

Job Description

Can you?

• Manage and oversee the operation and staffing of all warehouse and delivery processes for 3 Distribution Centres.
• Drive initiatives and ensure overall business objectives and goals are met.
• Act as liaison representing the operations department to all other departments.
• Responsible for tracking of KPI’s, PFP, Recognition program.
• Work with the DC Managers to establish staffing, resource and budget requirements through short and long term planning.
• Lead, Coach and develop DC Managers to meet organizational and personal goals.
• Responsible to ensure that each DC has appropriate procedures and practices in place for the security and safekeeping of company assets.
• Oversee the work of the DC Managers sourcing, final interviewing and recommendations of new hires.
• Oversee the administrative duties for all DC Managers (Vacation requests, health days, personal days, PIP’s etc.).

Qualifications

Do you have?

• A college diploma in a related field? A university degree or postgraduate certificates are considered an asset.
• Minimum 10 years’ previous experience in a warehouse/delivery environment or in a supervisory/management role is required.
• Knowledge and understanding the provincial transportation rules and polices (ex. log books, trip inspections and upcoming changes to digital requirements) is required.
• Thorough understanding of the delivery experience, with the ability to implement change.
• Inventory knowledge/experience (including the RTV process).
• A good working knowledge of a current ERP/WMS system is required; experience with Oracle is a definite asset.
• Experience in managing in a unionized environment (as well as non-union) and e-commerce – would be a big asset!
  

Are you able to?

• Effectively lead, coach, mentor, train and maintain performance management of the DC managers and management team.
• Improve the delivery experience for all associates and customers alike.
• Work on a flexible schedule – 7 day operations where days off might not be on the weekend
• Be a leader and support and provide advice and guidance to DC Manager’s on various operation challenges that impact financial results (one delivery, staffing/resources, equipment, etc.) Liaise and maintain relations with external vendors, clients, customers, etc. in a respectful way at all times
• Regularly travel to DC’s.
  

Additional Information

Why Work For Us

• This is not just a job but a Career with many opportunities for growth and advancement
• We are the proud winners of:
• Great Place to Work
• Great Place to work for Millennials
• Best Workplaces in Retail & Hospitality
• Great Place to work for Giving Back
• Robust Medical & Dental Benefits, Deferred Profit Sharing Plan
• Performance Bonus
• Tuition Reimbursement Program that covers professional AND personal development (yes, you can get reimbursed for your scuba diving classes!)
• Associate Discount Program
• Fitness Subsidy
• Associate Referral Program
• Day off for Charity
• Regular social events (we work hard and play hard!!!)
  

Employment Equity

We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.