MLI - RBH | Customer Experience Representative ON

Jobinhalt

BUILD YOUR CAREER HERE

Metro Supply Chain Group is a North American leader in end-to-end supply chain solutions for some of the world’s most recognizable brands.

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greetings visitors, scheduling, and other clerical duties as directed by the immediate supervisor.

RESPONSIBILITIES

• Process and input all customer orders including the coordination of last minute shipping requests with the traffic department
• Furnish shipping and tracing information to customer as required.
• Maintain damage goods record and back-order logs.
• Handle returned products in an efficient manner and assure proper credit is given to the customer
• Trace orders as required and notify customers of any activity concerning their merchandise.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate procedure book which details the processing requirements for each account.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Effectively correspond with customers as required.
• Prepare any reports concerning customer service activities as required by supervisors.
• Promote a clean, safe and positive work environment

EDUCATION:

• Two-year College or one year related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE:

• 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required

CORE COMPETENCIES:

• Proven communication skills both verbal and written in English
• Thorough knowledge of office equipment, including MS Word/Excel.
• Knowledge of Red Prairie is an asset.
• Service oriented with strong customer interaction skills and commitment
• Ability to make sound decisions independently to obtain desired results
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Join a diverse team empowered to continuously deliver value and make a real impact to our customers, our team, and our world.

Benefits

• The opportunity to build a career with a growing company
• Company-provided medical, dental and vision coverage for you and your family
• Life insurance, disability and wellness programs including an Employee Assistance Program to support your family’s well-being
• A Retirement Savings Program

Employee Perks

• Social events, employee appreciation days and community volunteering
• Company team wear allowance
• Tuition re-imbursement program

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during any stage of the recruitment process, please contact a member of our Human Resources Team.