Manager, Recruitment & Admissions

Jobinhalt

Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Student Management, Level BJob TitleManager, Recruitment & AdmissionsDepartmentRecruitment and Admissions | Robert H. Lee Graduate School | UBC Sauder School of BusinessCompensation Range$5,906.25 - $8,508.42 CAD MonthlyPosting End DateSeptember 9, 2021

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Job Description Summary

The Robert H. Lee (RHL) Graduate School at the Sauder School of Business consists of a full-time staff complement of approximately 40 M&P and CUPE staff members in two locations. The RHL Graduate School manages all aspects of professional graduate business programs including recruiting, admissions, awards/scholarships, academic services/support, international opportunities, academic policies, graduation approvals, disciplinary incidents, and program scheduling.

UBC Sauder s Robert H. Lee Graduate School delivers all aspects of a portfolio of six distinct professional graduate degrees in business, independent of Graduate + Postdoctoral Studies. The MBA and specialized Masters programs operate within a highly competitive international market; we compete for top Canadian and international students against highly-ranked global schools. This competitive environment, combined with high student expectations, demands exceptional service levels. With a strategic and holistic view, the professional management team regularly reviews, adapts and delivers on the value proposition, positioning, recruiting methods, academic content, cultural/social programming, co-curricular activities and career services. Within this complex environment, the team works closely with multiple and distinct stakeholders - faculty, staff, students, business community and alumni - to remain competitive through the delivery of an exceptional student experience. The grad school compete with leading business schools around the world by delivering an outstanding academic experience supported by a strong service culture and effective operational management. This high level of competition is not seen in other areas and therefore the business school operates at a fast paced and dynamic environment like no other faculty. The graduate school focuses significantly on building relationships with Alumni and continuously ensures the global network of students grows. The RHL Grad School focuses on active recruitment from a wide variety of international and domestic locations to offer a unique student demographic population.

The Manager of Admissions & Recruitment is responsible for the development, implementation, and assessment of marketing strategies, the success of recruitment key performance indicators, recruitment activities and admissions policies, processes and systems all designed to attract applicants and yield high-calibre students to the business school s flagship degree programs, which are critical to the school s reputation, resource generation and success. The position is directly tied to annual revenue generation for the university.

Organizational Status

The incumbent works with initiative and considerable autonomy under general supervision, but also collaboratively with the managers in the unit. The incumbent will work with other Sauder units including Marketing & Communications, IT Services, Office Administration, and staff at central UBC. This position is highly visible to the external community, working with prospective students, alumni and partners around the world.

Work Performed

• STUDENT RECRUITMENT
• Researches and analyses markets and the applicant pool to identify, develop and implement appropriate recruitment policies, tactics and activities to achieve enrolment goals for RHL professional programs, including full-time MBA, Professional MBA, Master of Management, and Master of Business Analytics Degrees.
• Manages and is co-responsible together with the team on the performance of Key Performance Indicators (KPIs) designed in consultation with the Director R&A to track the success of recruitment and yield tactics to support the strategic vision and enrolment targets of the UBC Sauder Robert H. Lee Graduate School.
• Develops, organizes and conducts large-scale, multi-faceted recruiting events in-person and online. Represents the business school at recruiting events both internationally and nationally. This requires in-depth knowledge of the various local market conditions, academic program offerings, admissions policies and procedures, and program services.
• Initiates and completes one-on-one advising sessions and follow-up sessions on the features and benefits of the programs to attract high-calibre applicants and students. This requires thorough knowledge of the competitive marketplace and the features promoted by business schools nationally and internationally.
• Explains unfavourable decisions and university policies to applicants who have been refused admission programs.
• Advises prospective applicants and candidates of various financial aid vehicles used for program access. Coordinates with external agencies when required.
• Researches and selects appropriate companies and organizations at which to conduct visits to deliver informational presentations about the program offerings and to foster relationships for business development opportunities.
• Assesses the effectiveness of recruitment activities and makes strategic recommendations for improvement. Actively participates in the development and implementation of student recruitment plans for any new professional graduate degree programs in business.
• MARKETING & PROMOTIONS
• Designs, creates, and delivers presentations about UBC Sauder RHL and its various programs.
• Participates in expert panels at national and international recruitment events, discussing trends in graduate management education and representing the School alongside major competitors.
• Contributes knowledge and expertise to print and multimedia promotional materials and marketing campaigns to attract high-calibre applicants to programs and to increase the overall profile of RHL programs.
• Establishes and maintains external relations with companies and organizations for fostering future applicants and students.
• Conducts competitive analysis on competitor programs locally, nationally, and internationally, and prepares summary reports yearly.
• MANAGEMENT OF ADMISSIONS
• Manages the day-to-day operations and makes enhancement recommendations on operational requirements of admissions processing and provides outstanding customer service to applicants.
• Provides on-going review and input into the development of admissions systems and reports.
• Conducts research into educational systems, grading and credit systems, courses and credentials, and educational financing within Canada and around the world in an effort to understand and interpret how these affect applications to programs.
• Conducts mandatory admissions interviews of individuals that aid in assessing a candidates suitability for RHL programs.
• Evaluates complex applications and documentation. Assesses academic and non-academic factors pertaining to the evaluation and admission of domestic and international applicants. Exercises professional judgment in assessing circumstances that require special consideration.
• Participates in the admissions decision for candidates by reviewing files and contributing as members of the admissions committee. Assesses candidates for scholarship consideration.
• Monitors and ensures consistent application of University policies regarding admission assessment of both domestic and international applicants. Is fully informed on all University Senate regulations and policies as they affect admission policy.
• Makes recommendations and implements improvements to increase yield rates. Analyzes admissions survey results.
• Maintains detailed and up-to-date records of recruitment initiatives and applicant files using eletronic databases in accordance to unit s policies and UBC Sauder guidelines.
• Analyzes data in order to assess the admission criteria suitability; reviews and recommends changes to admission policies, procedures and rubrics in order to achieve goals.
• Has authority to make decisions that are legally binding on the University.
• Designs and implements all yield activities to ensure admitted students attend programs.
• INFORMATION SYSTEMS
• Oversees the ongoing development and improvement of admissions and CRM systems, such as new reporting tools and dashboards.
• Reviews and adopts new systems as required to meet the goals of the unit.
• GENERAL DUTIES
• Contributes directly to the development of policy and priorities of the unit as a member of the M&P team.
• Develops and enhances relations with faculty and staff in numerous campus departments and within the Sauder School of Business.
• Represents the Sauder School of Business at public functions. Participates in relevant committees at the university or on external organizations that facilitate the goals of the unit.
• Assumes responsibility for special projects assigned by Directors, Assistant Deans or the Dean s office.
• Performs other related duties as required.
  

Consequence of Error/Judgement

Makes recommendations and decisions regarding the design, management and effective delivery of student recruitment and admissions activities to ensure enrolment objectives are met. Inability to work cooperatively with applicants, students, alumni, staff and faculty would jeopardize the effective provision of recruitment activities and admissions services to applicants. Poor management of volunteers may lead to inefficiency, discontent or grievances. Poor decision-making or judgement would compromise the integrity of RHL Graduate School professional programs as well as jeopardize the reputation of the UBC Sauder School of Business. The incumbent manages relationships within a multi-cultural and ethnically diverse applicant pool. This position has the complex task of coordinating and balancing the distinct objectives of various stakeholders, often with conflicting interests. Decisions must be in line with school goals and integrate with the vision and direction of the university.

Poor decisions will have a long-term negative effect on the marketability of the programs and adversely impact the reputation of the Sauder School of Business and the Robert H. Lee Graduate School. Errors in judgement and failure to enrol a high-calibre student body may negatively impact the overall image of the school as an institute for superior management educations and/or loss of exceptional students to competitor schools. Failure to provide sound decisions could result in a loss of confidence of the school and undermine the Dean s efforts to raise the school s global ranking and reputation to ensure sustained access to resources and success of the school in the long run.

Decision-making is based on a thorough knowledge of the policies and procedures of the University and the Sauder School of Business. The incumbent exercises considerable judgement and must demonstrate tact and discretion.

Admission decisions greatly affect the life and the livelihood of the applicants and students. An incorrect decision would negatively affect the reputation of the University. Consequence of error is high and poor judgment would compromise the integrity of the programs as well as jeopardize the reputation of the Sauder School of Business and UBC.

Supervision Received

Position reports directly to the Director, Recruitment and Admissions; Incumbent may receive guidance from the Assistant Dean, Robert H. Lee Graduate School and the Director of the Robert H. Lee Graduate School on specific work projects as assigned.

Supervision Given

Acts as member of the management team within the unit. Incumbent may be required to assume supervisory responsibilities for projects that are carried out by others, including faculty, staff, students or alumni volunteers who are not directly supervised by this position.

Preferred Qualifications

Undergraduate degree in a relevant discipline.Minimum of three to four years of related experience or the equivalent combination of education and experience.Excellent client service attitude. Familiarity with the competitive nature of business schools and professional graduate business programs. Extensive training and experience with domestic and international credential assessment for university graduate admissions. Experience in marketing and student recruitment in a post-secondary setting. Ability to interpret and apply sophisticated admissions policy in a consistent and equitable manner. Experience in analytical work, excellent oral and written communications, judgment and interpersonal skills are a must. Strong organizational and administrative skills to manage complex workloads. Ability to exercise tact and diplomacy under stressful situations. Requires an individual who can make decisions independently, is tactful and articulate dealing with faculty, students, alumni and staff. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Cross-cultural experience an asset. This position requires the ability to thrive in a complex, interrelated organizational setting. Technical proficiency in using management computer software is required. Domestic and international travel is required. Attendance at some evening and weekend events can be expected. Some overtime can be expected during busy periods.