Manager Quality and Stakeholder Experience

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ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a Canadian healthcare organization established in 1922, which develops, manufactures and delivers health care products and services worldwide.We currently have the following opportunity:Manager Quality And Stakeholder ExperienceProResp Head Office (London, Ontario)Full-time Permanent RoleCollaborate with the senior leadership team to promote a quality assurance and improvement culture and develop and maintain communication tools and channels that facilitate the achievement of corporate objectives. Through alignment to quality standards and engagement across teams, manage data quality and integrity to support evidence-based processes and business development initiatives while advancing patient and health system partner experience and consultation. Why Choose ProResp? Because you can make a meaningful and lasting impact on an individual’s quality of life. Every ProResp employee is considered a caregiver and an important part of our mission - helping people breathe easier. Working for ProResp - means that you become part of a team that provides compassionate, innovative, high quality health care and exceptional customer service. Our Culture We take pride in creating a work environment that allows you to grow, both professionally and personally. We strive to make ProResp a positive environment where you are happy to come to work and motivated to provide outstanding client care. Our People Our reputation as the leader in respiratory care in Ontario is the result of our experienced, dedicated and passionate employees. We choose people who are aligned with our mission and values and strive to maintain the highest quality care and service for clients and partners. Duties and Responsibilities:

• Responsible for leading a quality improvement culture across the company; lead internal quality audit program
• Lead the process in defining and measuring clinical outcomes; recommending evidence-based patient-centered changes.
• Lead the collection and synthesis of quality outcome data to drive improvements in clinical care and service delivery that lead to improved patient quality of life.
• Lead external quality certification process/review by ensuring policies and processes meet required standards; coordinating audits/surveys and preparing required documentation for audit; and accompanying external auditors/surveyors on-site
• Actively build the company’s brand through effective engagement and relationships measured by survey results and business development metrics
• Support management in relationships with long-term care and retirement living partners through corporate quality and resident safety initiatives
• Coordinate measurement and analysis of satisfaction/experience; initiate effective consultation and engagement
• Collaborate on education, training, new hire orientation role related to established policies and processes
• Maintain safe practices and as applicable, good driving record (including CVOR) as applicable
• Abide by relevant applicable legislation such as Occupational Health & Safety Act, Workplace Safety and Insurance Act, Highway Traffic Act, AODA, Human Rights, Regulated Health Professions Act and regulatory standards and limitations
• Adhere strictly to safe communication, confidentiality and privacy requirements; comply with all company policies and procedures such as but not limited to PPE, safe lifting, incident/accident/hazard reporting, vehicle use, mobile device, drug and alcohol, etc.

Education And Experience Required

• Post Secondary education in Health Sciences is required; RRT and/or education in Health Informatics strongly preferred
• 5 years’ relevant experience
• Minimum 2 years of quality assurance or related experience
• Lean Six Sigma preferred

Essential Duties

• Visual and audio acuity; excellent English communication skills, including oral and written; ability to present in groups of varying sizes and backgrounds
• High situational awareness and emotional intelligence; responsive to problems with the ability to make effective decisions; able to work in a fast-paced environment while demonstrating adaptability and sustaining memory and attention to detail/concentration
• Able to travel across Ontario holding a valid full G Driver’s License (for 3 years or longer) with satisfactory driving record.
• Must maintain satisfactory standing with ongoing background checks

Working Conditions

• Exposure to clinical complexities, unpredictable people and environments
• Frequent driving required; moderate exposure to weather conditions; occasional overnight business trips
• Standard work week of 37.5 hours

What We OfferIn addition to fair and competitive compensation and the joy of working for an ethical, reputable, positive company we offer:

• Challenging careers that impact patient care and the opportunity to learn constantly
• Clear, consistent and demonstrated values
• Socially responsible environment
• Steady business growth
• An environment that is supportive of promotions and transfers
• Professional Development
• A voice in Employee Surveys
• Regular 2-way communication with leadership
• Regular performance reviews
• Regular Salary Reviews
• Comprehensive Group Family Benefits including:
• Health and Dental Benefits
• Pension Plan
• Life Insurance
• Employee Assistance Program
• Out of Country Insurance Coverage
• Disability Insurance
• Paid sick days
• Annual paid floater day
• 4 weeks paid vacation to start
• Company-paid licensing fees

This is an opportunity with a growing, highly reputable organization. To learn more about our company visit our website atAccommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hr@proresp.com.Powered by JazzHRlpSzkRZZy9