Manager, Contract Administration

DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

DLL Canada invites you to share in our success by joining our Contract Administration Department. We are hiring an experiencedManager, reporting to the Director of Contract Administration.

Day to day:

People Management:

• Recruit, retain, and develop team members.
• Provide leadership through performance feedback, employee development, and open communication.
• Manage, motivate and train staff, ensure effective teamwork, high standards of work quality, organizational performance, and encourage innovation in others.
• Build bench strength by ensuring that all members are cross-trained.
• Chair regular team meetings and attend management team meetings as required.
• Communicate results, corporate initiatives, programs and policies to the team as required.

Business Management:

• Coordinate all operational activities within the team and maintain overview on the workload, anticipating on changes and developments in customer programs which will affect workload.
• Managing administrative activities, development/monitoring of KPI’s and implementing continuous improvement opportunities.
• Conduct periodic internal reviews or audits to ensure the compliance procedures are followed.
• Handle and solve operations incidents and customer complaints and liaise with internal departments regarding shortcomings in contracts, documentation, procedures and processes.
• Ensure that policies & procedures are maintained. Manage the team to improve processes that could be streamlined and to seek opportunities to eliminate unnecessary processes in order to improve on turnaround time while maintaining company compliance standards.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials:

• Minimum of 3 years’ experience in leading teams and/or managing people.
• Be an active participant in a “hands-on” work environment.
• Strong interpersonal, written, and verbal communication skills.
• Positive and stable attitude with proven ability to motivate staff.
• Must be self-directed, decisive and goal oriented.
• Experience in leasing/finance a strong asset.
• French/English Bilingual reading, writing and speaking is a strong asset
• Ability to work from home remotely/independently and in a virtual team environment

This position allows for remote working from home across all of Canada. Through these unprecedented times, DLL has successfully evolved and adapted to remote work arrangements. We are now excited to offer more flexible opportunities, including full time remote work, that will continue past the COVID-19 pandemic. Whether employees are working in the office, working from home or a combination of both, DLL is proud to uphold the cohesive company culture for all.

Settling In:

At DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere. We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other members
• Health – Manage mental, emotional, and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

All members enjoy:

• Two working days per year volunteering for a local charity
• Bonus plan
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employer paid defined contribution Pension plan
• Industry leading Vacation package
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment

DLL in a nutshell:

DLL is a global vendor finance company with more than EUR 30 billion in assets. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial, Office Equipment and Technology industries. DLL partners with equipment manufacturers, dealers, and distributors in more than 30 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including commercial finance, retail finance and used equipment finance. DLL is a wholly owned subsidiary of Rabobank Group.

To learn more about DLL, visit www.dllgroup.com.

Good to know:

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with DLL values and all applicable legislation.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.