Manager, Commercial & Complex Auto Claims

Jobinhalt

Love What You Do

Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people — and its customers — and has a track record of doing big things, get ready to love it here.

Reporting to the Director, Quebec, Commercial & Complex Auto Claims (the Director), the Manager, Commercial & Complex Auto Claims (the Manager) is responsible for the overall performance culture and the development, guidance and direction of his or her team. The role is accountable for managing a team(s) which is responsible for the accurate, timely and professional adjudication of auto accident claims.

What can you expect in this role?

• Leading, developing and motivating a high performing service team(s) that result in higher retention of quality talent.
• Ensuring the team(s) meets or exceeds claims processing targets, quality metrics and exceptional client service goals.
• Assisting in the identification of process enhancements and improvement to existing programs.
• Ensuring corporate service standards and claims file standards are consistently measured, monitored and met.
• Providing regular, timely and accurate reports to the Director and other parties, as appropriate, on the operational metrics and real-time status details.
• Acting in the capacity of senior claims liaison with the broker force and clients.
• Collaborate with other leaders and colleagues in different departments and divisions.
• Support, champion and implement business change initiatives.
  
  

What do you bring to the role?

• 5 years + experience in progressive leadership roles, within Property & Casualty insurance.
• University degree, college diploma or CIP designation required.
• Advanced knowledge of claims procedures and processes
• Superior technical claims handling and processing knowledge & systems for auto claims and ensures compliance with corporate claims guidelines, policies, contracts and procedures.
• Solid conflict management skills to resolve disputes from policyholders and brokers -front line liaison with broker force.
• Prior experience in managing and monitoring budgets
• Continuous improvement mindset – ability to see opportunities for progress and initiate change
• Exceptional analytical skills and ability to synthesize data from multiple resources to make recommendations and improve technical and service quality.
• Ability to travel required, when appropriate.
• Fluent bilingualism (English and French) an asset.
  
  

This role requires successful clearance of a background check (including credit & criminal checks)

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it.

We Offer

• Competitive salaries, with potential for an annual raise and bonus
• Pension and savings programs, with company-matched RRSP contributions
• Generous time away, including vacation and personal needs days
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Two annual wellness campaigns — participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
• An unlimited employee referral bonus program
• Flexible work schedule
• Discounts on products and services
  
  

How To Apply

To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: hrsharedservices@economical.com .

Visit economical.com to learn more about us and what we’re up to.