Lead Analyst Process Improvement

As Lead Analyst Process Improvement, your role is to assist Service Operations teams in maintaining service delivery quality through direct assistance in Process & Quality analysis & assessments

You will have to lead the resolution of significant service management issues and recommend and implement service management improvements to eliminate recurrent failures and improve customer satisfaction and service operations performance.

Reporting to the Service Operations Manager, you will be a part of the Global Process Center of Excellence team. Working on continuous improvement on operational processes & procedures in supporting operational excellence for SITA’s customers’ services.

What we offer:
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we’re constantly pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonuses, flexible benefits, medical policy, pension plan and access to world-class learning.

Welcome to SITA:
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, Aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

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