Key Account Manager - North America

Key Account Manager - North America

Main Functions

Reporting to the Sales Manager – Americas, the Key Account Manager role is to expand the sales for the territory of North America and to provide scientific expertise to our business partners.

Responsibilities

• Responsible for the sales growth of your accounts in North Americas and the profit they will generate.
• Regularly visit clients for establishing and developing a strong relationship at multiple levels.
• Build and maintain a relationship of trust with clients by providing them scientific & technical support along with market/consumer updates.
• Maintain up-to-date knowledge on new probiotic science and market developments to convey the expertise of the company.
• Initiate the development of customized formulations that are unique and that meet client’s needs, and evaluate their cost.
• Prepare complex commercial offers; negotiate and manage sales contracts.
• Identify and be proactive in problem solving in order to assure excellent customer service.
• Conceive tutorial documentation for clients.
• Prospect the market and initiate new collaborations.
• On a monthly basis, analyze and present business results, establish sales forecasts.
• Propose sales and expenses budget for the following fiscal year & assure their achievement.
• Attend to different promotional events such as congress, meetings, tradeshows and other events.
• Collaborate with different internal departments of the company (production planning, marketing, research and development, regulatory, co-packers, scientific affairs and others).
• Work as part of a team to contribute to the collective performance and success of the company.
• Ensure that all activities are in line within the corporate compliance guidelines.
• Participate in various special projects.

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Technical skills

Required

• Hold a bachelor’s degree in sciences or business/project management.
• Have more than five (5) years of experience in B2B sales positions in the natural health products, dietary supplements, food or pharmaceutical industry.
• Experience in managing major account.
• Knowledge of the Dietary Supplements market in Americas.

Personal abilities

Required

• Excellent communication skills (written and oral, French and English)
• Excellent computer skills (Excel, Word and PowerPoint)
• Strong organizational skills and able to manage complex projects
• Leadership and business skills
• Creative thinker with the ability to convert trends into new product concepts
• Proactive, professional, autonomous, resourceful and a strong team player

General criteria

Required

• Travel up to 30-35% of the time

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand Health Solutions specializes in the production of probiotics intended to serve the agri-food, parapharmaceutical, and pharmaceutical industries. With its manufacturing processes adhering to the highest standards of quality, the company provides probiotic strains that help millions of people improve their health and well-being.

On top of its extensive portfolio of ready-to-use probiotics (Lacidofil®, Probiokid®, Probio’Stick®, Protecflor®), the Health Solutions branch also tailor-makes unique formulas to respond to clients’ unique needs. This process employs the Harmonium, Lafti®, or Rosell® strains.

The Lallemand Health Solutions team enjoys a stellar reputation, as one of the only companies that is authorized to produce the S.boulardii strain. Whether in North America, Europe, or Asia, your next pro-fessional challenge awaits you at Lallemand!

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.