Jr. IT Support

BEST Service Pros is a leader in providing premier services in both custodial, confidential document destruction & storage services, to a prestigious and loyal client base. Our Purpose is to create a positive impact on people’s lives. Recently recognized by the Deloitte Group as one of Canada’s Best Managed Companies – Platinum Standard, and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures, we pride ourselves on distinction.

Purpose of Job:

The role will encompass, but not be limited to Level 1 IT Help Desk, Information Technology software and hardware management, 365 administration (SharePoint, PowerApps, OneDrive); creating relevant training and delivery, troubleshooting, proving ongoing support, telephony, and more. The successful candidate will be able to work efficiently both as a team, as well as with minimal direction, effecting good judgement, and following the policies and procedures of Best Service Pros.

Reporting Structure: The Junior Systems Administrator reports to the Manager of Innovation and Technology.

Responsibilities:

• IT Help Desk Level 1;
• Manage IT ticketing system (Zoho);
• Working with Level 2 & 3 issues with outsourced IT company;
• Creation and management of PowerApps, SharePoint sites, and Communication Page;
• Supporting change management with software, hardware and process training;
• Onboarding IT training including: systems, software, hardware, procedures and policies;
• Hardware tracking, maintenance, ordering, shipping, replacing/upgrading, transferring & decommissioning, vehicle tracking, ADP timeclocks, IOT products, security cameras, MFP;
• Telephony: IP telephone system, phone tree, mobile contracts & hardware;
• Other duties as required to support business growth including but not limited to: workstation set-ups, site visits when required, IT stock levels, report creation, expense reports & data entry;

Skills Required:

• Hands on experience using, managing, and editing SharePoint, PowerApps, OneDrive, 365 Suite;(Experience using PowerApp is an asset)
• Excellent in identifying malicious attacks via emails, web, and software (phishing, virus, malware, etc..);
• Excellent communication (written and verbal) & interpersonal skills to succeed in a collaborative environment;
• The ability to take direction, working in a team environment,to be self-motivated, functioning independently, and balance immediate tasks with long term projects;
• Intrinsic ability to effectively analyze, plan, prioritize, and meet deadlines;

Education & Experience:

• Secondary School IT training (some post secondary education considered an asset) or 3 years of experience in a similar role;
• Acceptable security and criminal record check;

If you have the necessary qualifications and experience, please submit your resume and cover letter. We also request before applying, that you review our company video, found on our website, at www.best.ca, under the Mission and Vision tab, to see if our team is a good fit for your career goals.

We thank all applicants for their interest in joining our team, however, only short-listed candidates will be contacted. No phone calls please.

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