IT Support Specialist

Canada Drives is a young, dynamic, and fast-growing company. We work with dealerships and finance partners across Canada to ensure that every customer, regardless of their credit history, has access to the auto financing they need.

We have been recognized as the fastest-growing company in Canada by PROFIT 500 and the winner of Entrepreneur of the Year in 2016 by the Ernst & Young Pacific Division fintech category award. We are also known to be among the largest advertisers on Facebook and the leading provider of consumer auto-financing in Canada. Over 25% of all non-prime automotive deals financed in Canada originate through Canada Drives.

The Opportunity –IT Support Specialist

Canada Drives is looking for an IT Support Specialist to assist in day-to-day operations, ensure the smooth running of the IT department and act as the go-to person for all things related to our company hardware and software. This opportunity would suit a current Help Desk / IT Support Specialist or someone with previous hardware and software maintenance experience who has a natural ability for troubleshooting and possesses a calm and detailed-oriented way of solving problems.

What you’ll be doing

• Configuring, troubleshooting, and maintaining fleet of desktops and laptops
• Windows and Mac support
• Managing Cloud Call Center platform
• Preparing and managing data for Call Center reports and SMS activities
• Maintaining Active Directory accounts and security groups
• Voice, telephony, video conferencing support
• Providing support for all hardware and software used internally
• Handling requests through Jira Service Desk ticketing system
• Troubleshooting additional miscellaneous IT related tasks as they arise
• Creating and maintaining documentation and inventory records, and conducting required audits
• Participating in IT projects as necessary
• Managing stock levels and purchasing small equipment as necessary, keeping a detailed record of invoices.
• Maintaining license totals, user deletions/backups on a week-to-week basis

What you should already have

• 2 to 3 years of experience in a Help Desk environment. Education may be considered equivalent on a case by case basis
• A complete understanding of the Windows 10 operating system
• Experience with Mac OS, entry-level systems administration an asset
• Ability to learn quickly, demonstrating the ability to be a self-starter and work in a fast-paced and dynamic environment, and take ownership in work
• Experience using a ticketing system
• Customer Service skills and an outgoing personality
• Experience with G Suite/Google Apps
• Strong attention to detail

What We Will Give You:

• Competitive base salary
• Vacation days
• Comprehensive health, dental and vision coverage