IT Help Desk

Jobinhalt

Who we are

At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers – listening, reflecting, responding – and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren’t afraid to make decisions, and are driven to understand how their role fits into our vision; to be the innovative insurer trusted by families to provide financial protection through partners who care.

For more than 60 years, Canadian Premier has been committed to providing financial security to Canadians and their families in the face of uncertainties, insuring over two million customers coast-to-coast. Every day at Canadian Premier means a day spent helping Canadians and their families build secure tomorrows.

Headquartered in Toronto, Ontario, with an office in Burnaby, British Columbia, we are a wholly owned and independently operated subsidiary of Securian Financial, a Fortune 500 company*.

Who we need

Reporting to the Manager, Business Technology, we are looking for an IT Help Desk Analyst to join our Toronto office team as we scale with a new acquisition. You will provide support for a suite of services, including desktop and hosted solutions, LAN/Desktop and application support to our clients and our internal technology users. You will have the chance to make recommendations and introduce best practices to help fortify our team structure and processes. In addition, you will focus on minimizing downtime and impact during support activities.

If you want to work across a broad scope of hardware, software, applications, and projects, this is the role to consider.

What’s in it for you

Impact, exposure, and professional development. This is an opportunity to join the IT Help Desk at a scaling company expected to double the number of employees by 2023. You will play an essential role in supporting new and existing employees, clients, and suppliers. In addition, you will have the opportunity to contribute to the helpdesk framework, structure and processes, work on IT projects, be mentored, and gain exposure across the organization while attaining a work-life balance. As we continue to grow at an accelerated pace, so will your career opportunities.

What you will focus on

• Quality assurance. You will be part of a team that is restructuring to better serve the organization and our new acquisitions. You will have the chance to introduce ideas and recommendations and see them come to life. You will play a key role in the onboarding and support of employees from our acquisition and continued support of existing employees and clients.
• Technology infrastructure maintenance. You will support and optimize our Windows-based servers and workstations, routers, switches, VPN, network cabling, Exchange, Active Directory, Citrix, etc. You will apply routine OS patches, upgrades and maintenance on Windows servers in a production environment.
• Installation, maintenance, and support. You will troubleshoot network issues, isolating and correcting them in a timely fashion. You will upgrade and repair network hardware as required (Servers and workstations).
• Provide technical support. You will respond to tickets from end-users and assist Insurance Operations staff by providing them with 1st level support.
• Manage access. You will test, image and install desktops; and create and maintain network user accounts and shares. You will ensure that security best practices be maintained and enforced during all support activities.
• Recommend best choices. You will assess the need for system upgrades/changes to better serve business activities. You will assist management and offer input regarding IT-related purchases. You will evaluate new software and hardware and keep systems running efficiently and according to the SLAs, ensuring the integrity of production applications and client data.

What you bring

• The experience. You have a technical background combining education, certification, and 1+ years of experience in a Help Desk environment.
• The customer service. You have a genuine interest in creating excellent relationships with our technology team and clients and supporting their technical issues. You are passionate about delivering quality solutions, and responding urgently and empathetically to competing demands.
• The communication skills. You have flexible and effective oral and written abilities and can translate technical solutions for a nontechnical audience at any level. You are comfortable dealing with business leaders, clients, suppliers, peers, and colleagues. Bilingual in French and English would be preferred.
• The technical knowledge. You have experience with LANs, WANs, Servers and PC desktop service and support in Windows Environments and exposure supporting:
• Remote and collaborative tools, including Citrix software, Citrix Receiver connectivity, and SharePoint Server 2013 administrative tasks.
• Client (OS) software such as Windows 7, 8, 8.1 & 10, MS 365 Office and Adobe Suite.
• Hardware and networking, such as TCP/IP networks, routing and switching essentials, VOIP system essentials and patch panel management, cat5e, cat6 cabling.
• Security risks and setup, including WiFi security, set up, mitigating risks in Windows network environments.
• Disaster recovery plans using Backup, Antivirus, system patching and updates.
• The flexibility. You understand the demands of a 24/7 system and are adaptable to changing demands, schedules, and responsibilities. You are comfortable travelling to work on-site as needed.

Why join?

When you’re a Canadian Premier employee, you’re part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. For our newest team members to our most tenured, we’re committed to being an employer that supports the person you want to be, at work and outside of it. We’re growing – and we want you to grow with us.

At Canadian Premier, we know there’s nothing more important than treating each other with respect, compassion, understanding, and dignity. Even though our family has grown over the years, we still maintain the entrepreneurial spirit that got us started. Watch this video to learn more about our core values and our Canadian Premier family.

Be part of a fast-paced company that offers you exciting opportunities to advance your career while you contribute to helping Canadians build secure tomorrows.

Many of the individuals who lead our team have an impressive tenure with us, and every single one of them will tell you, it’s about the people—the people we serve and the people we work with. We’re a small organization with flexibility, openness, and responsiveness; with the security and resources to continue to do our work in a way that makes the most impact on our customers.

Be a part of a place guided by people-focused not profit-driven values: Communicate openly, be accountable, be curious, celebrate together as one family.

This is a place that stands behind work-life balance, an accessible leadership team, transparent communication, and an atmosphere that can only be described as family-focused. We continue to promote an engaged work-life balance throughout the pandemic with initiatives that include virtual town halls, casual online coffees, mental health workshops and employee appreciation packages. The very nature of what we do – listening to our customers – is the foundation of how we collaborate, learn from one another, embrace diverse perspectives, and hold each other up.

If you have the majority of the qualifications we’re looking for and you’re interested in joining the team, we encourage you to express your interest by submitting an application. Apply now.

Canadian Premier is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Canadian Premier will provide reasonable accommodations available to applicants with disabilities upon request during the recruitment process. Please contact hr@canadianpremier.ca for accommodation requests.

* Securian Financial is the marketing name for Securian Financial Group, Inc. and its affiliates. Insurance products are issued by its affiliated insurance companies. 2020 Fortune 500 Companies List, May 2020