Guest Experience Representative

Jobinhalt

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

We are currently looking for highly motivated Guest Experience Representatives to join our team at Kingsway Mall in Edmonton. Committed to providing an exceptional guest services, the Guest Experience Representatives must ensure every guest interaction is carried out in a professional, courteous and efficient manner.

You will be a key member of an engaged, high-reaching team as part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

As a member of this team, you will be responsible for:
Proactively seek opportunities (using good judgment) to create memorable guest interactions. This will include assisting guests with all inquiries and directions, using open ended questions to ensure complete understanding of requests, anticipating needs, consistently providing excellent service, and engaging guests in conversation to seek feedback and confirm an exceptional experience.

Understanding guest concerns and providing immediate solutions.

Maintaining a high level of professionalism and empathy in a fast-paced environment.

Supporting other activities that support the Oxford Commitment.

Selling Oxford Kingsway Mall Gift Cards. Knowledge and ability to provide high service standards of efficiency, accuracy, and consistency when processing gift card sales, reconciliations, accepting payment and cash handling

Staying up to date with upcoming and current mall information to be relayed back to guest inquiries with efficiency and accuracy

A thorough understanding of Mall Layout, and tenants within the Mall

Responding to online digital inquiries through Kipsu Platform

To succeed in this role, you have:
Have a minimum of 2 year of direct experience in customer service or volunteer experience involving interactions with the public

Are friendly, approachable, proactive, and solution focused

Have strong communication skills, with proven ability to ‘connect’ with all ages

Have proven ability in maintaining a high level of professionalism and empathy in a fast-paced environment

Have high level of ownership, accountability and initiative

Have strong typing and computer skills

Working conditions:
Must be mobile (walking or assisted device)

Able to stand, or sit in assisted device, for the entire shift duration

Our story:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario’s municipal employees.

For more information on Oxford, visit www.oxfordproperties.com

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

Vaccination Policy

At OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.