Garage Service Advisor

Jobinhalt

Position Status: Full-Time Temporary (This position to last not later than April 1, 2022)
Department:Human Resources and Corporate Services
Employee Group:GVRDEU
Location: Lake City Operations Centre, Burnaby
Salary Range/ Wage Rate:$2,928.00 bi-weekly plus 6.25% deferred compensation
Our Human Resources and Corporate Services Department is seeking a Garage Service Advisor who will coordinate maintenance appointments using a fleet maintenance program based in Microsoft Applications. This position will be responsible for generating and closing work orders, ordering and managing parts inventory and creating requisitions using our software systems.
You are a highly motivated task oriented individual who remains organized and focused on completing tasks from start to finish. You have excellent inter-personal skills for serving customers in person, on phone and by email along with strong Microsoft Excel and Outlook abilities. You have excellent communication skills required to manage work flow through the Garage as well as work at external service centers.
This role:_ (The duties described hereunder are to be representative of the position and are not to be considered as all-inclusive.)_

• Schedules and coordinates vehicle repairs and service using a computerized vehicle maintenance management system; enters, updates and retrieves service and repair information on all vehicles.
• Determines work priorities according to established guidelines, generates and closes work orders, ensures correct repair codes, description of work to be done.
• Coordinates with outside vendors for repairs such as warranty work on new vehicles, exhaust and tire replacement or repair, vehicle towing, hoist repairs, and other equipment repair and servicing work; checks for accuracy, codes, and approves all invoices for materials, supplies and work provided by outside vendors to the garage.
• Coordinates and schedules use of rental/lease vehicles for all departments; provides pricing and vehicle availability to departments on request; processes all invoices and paperwork pertaining to rental vehicles.
• Receives and processes vehicle daily pre trip forms; checks for noted deficiencies and repair requests, arranges vehicle insurance and other related tasks as requested.
• Receives and investigates complaints and inquiries related to garage operations and work requests; initiates action to resolve problems where feasible; explains repairs and options available.
• Performs other related duties as required.

*
To be successful, you have: *

• Completion of the 12th school grade supplemented by technical courses related to the work plus sound related experience; or an equivalent combination of training and experience.
• Considerable knowledge of the departmental operations, procedures and regulations applicable to the work performed.
• Sound knowledge of mechanical repairs as related to the work performed.
• Sound knowledge of record keeping as related to the work performed.
• Sound knowledge of the computer applications and procedures applicable to the work performed, including MS Word, Excel and the computerized vehicle maintenance management system.
• Ability to assess and organize service and repair requests and to make decisions on priorities of work.
• Ability to establish and maintain effective working relationships and to deal tactfully and diplomatically with a variety of internal and external contacts.
• Ability to prepare and maintain schedules, records, and reports related to the work manually and using a computer.
• Considerable knowledge of the GVRD’s safety policies, procedures and WCB regulations.
• Must participate in and develop Safe Work Procedures.
• Physically capable of performing the duties of the position.
• Ability to work shift work as required.
• Driver’s license for the Province of British Columbia.

Job Type: Full-time

Work Location: Multiple Locations