Field Services Specialist

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Collins Aerospace is the place for you! Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are seeking an On-Site Customer Support Engineer to work at the Bombardier Laurent Beaudoin Completion Center facility in Montreal, Quebec. The position requires a customer service oriented individual able to work independently as well as part of a team. Must be driven to provide exceptional technical support on product installation, assisting with troubleshooting and coordinating problem resolution. Services are performed using customer and Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction.

PRIMARY RESPONSIBILITIES

• Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting and repairing complex avionic/cabin systems, electro/mechanical equipment, telecommunications, computer systems, and/or software not related to information technology.

• Install, operate, maintain, repair and modify equipment. Can be tasked with planning and implementing interfaces between Collins Aerospace and Non-Collins Aerospace equipment in accordance with customer specifications.

• Troubleshoot technical problems and issues; determine technical solutions in accordance with product and customer specifications. Recommend actions to company or customer representatives for coordinative product solution.

• Develop, conduct and maintain informal trainings, formal presentations and training product to the customer and Collins Aerospace employees. Function as Subject Matter Expert (SME) with the ability to effectively train and provide technical guidance.

• Report design, reliability and maintenance problems to quality and design/software engineering.

• Serve as liaison between customer and other Collins Aerospace personnel, act as a site focal point.

• Employ analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis – using intuition and experience to complement data.

• Manage logistics activities on-site, as required.

• Provide after hour support as necessary.

• Travel as required.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE:

• Must be a customer focused individual, cooperative, dependable with excellent problem-solving skills in order to provide superior customer experiences while building long-term relationships and demonstrating a passion to exceed customer expectations.

• Highly organized and energized by a fast-paced environment, able to prioritize tasks effectively.

• Proven ability to work unsupervised towards program goals. Able to make decisions and think on your feet to exercise sound judgement.

• Thrives on developing solutions consistent with organization objectives that resolve complex problems, demonstrating ingenuity innovation.

BASIC QUALIFICATIONS:

• Bachelor’s degree and 5 years of prior relevant experience OR

• Advanced Degree in a related field and minimum 3 years experience OR

• In absence of a degree, 9 years of relevant experience is required

• Post-secondary education in aircraft avionics discipline, and five years of related experience in aviation. In the absence of aircraft avionics education, ten years of related experience.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

PREFERRED QUALIFICATIONS:

• Bilingual (French/English) considered an asset.

• Familiarity with SAP preferable.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement

• Life insurance and disability coverage

• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

• Ovia Health, fertility and family planning

• Employee Assistance Plan, including up to 5 free counseling sessions

• Redbrick - Incentives for a Healthy You

• Autism Benefit

• Doctor on Demand, virtual doctor visits

• Adoption Assistance

• Best Doctors, second opinion program

• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.