Executive Assistant -General & Administration

Jobinhalt

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Rimrock Resort Hotel Executive Assistant

Scope:
Showcase your interpersonal and organizational skills as Executive Office Administrative Assistant where you will support the General Manager & Director of Operations to ensure exceptional guest experiences and communication.

Duties & Responsibilities:

• Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following
• Consistently offer professional, engaging and friendly service
• Assist in keeping the General Manager’s daily schedule on time
• Create guest invite back letters & correspondence, and track all guest invite backs
• Make guest invite back reservations and any VIP Executive Office reservations
• Enter and follow up on traces to ensure all necessary reservations receive VIP treatment, which includes personalize amenity cards & welcome amenity, appropriate and correct locking of rooms
• Assist with Guest Satisfaction survey replies and reviews
• Lead the colleague recognition program from guest comments
• Assist with donation requests
• Manage and own Executive Office phone calls
• Pick up and deliver internal mail
• Assist Concierge with any special guest requests or needs
• Order VIP amenities generated from the Executive office and maintain office supplies
• Champion each holiday and special occasion, with public area decoration – ordering decorations, storing and tracking each holiday
• Maintain the confidentiality of all correspondence and communication within the office
• Assist in the Hotel operations as needed
• Follow department policies, procedures and service standards
• Chair the H&S committee meetings and to be the Leader responsible for H&S audits
• Other duties as assigned

Skills & Experience:

• Previous experience in the hospitality industry required, preferably in a Hotel setting
• Previous experience in an administrative role preferred
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications required
• Must possess a professional presentation
• Highly responsible & reliable
• Service focused personality and passion for hospitality
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Results oriented with the ability to be flexible and work well under pressure
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.