District Customer and Account Manager, Cardiometabolic Specialty - Quebec (16 months contract)

Jobinhalt

Our Company

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

THE POSITION

The District Customer and Account Manager is accountable for building and leading a best-in class team of Customer Representatives assigned to their District and to collaborate with Regional and District cross-functional partners to meet/exceed company sales, partnership and customer satisfaction goals. Effectively coaches, develops and performance manages to deliver sales through an integrated customer journey approach. Ensures high quality customer-focused and engaging interactions that drive good sell outcomes and maximize the number of appropriate patients on BI Products.

Responsibilities

• Sales & Budget: Accountable for achieving/exceeding district sales and KPI results (sales vs. objective, market share growth, customer satisfaction, etc.). Accountable for achieving/exceeding assigned account plan results (e.g. Hospitals,FHTs). In conjunction with the Analytics team, analyses & evaluates the performance of the district. Assists in the development of district business plans, regional/district SWOT & feeds up business opportunities to the Regional Director for prioritization. Assists in the development of Integrated Customer Plans and is accountable for the implementation of appropriate customer journeys, programs and actions guided by brand CSFs, Veeva suggestions, customer needs & insights. Executes and monitors allocated district brand and operational budget spend.
• Coaching: Utilizes superior coaching skills to drive business success and enable relevant customer value. Coaching capabilities will be focused on driving customer engagement (CEM) and good sell outcomes, Integrated Customer journeys, AAI competencies, multi-channel selling, use of digital assets and coaching to other capabilities related to BI business priorities. Participate in coaching certification, leader coaching, mentor coaching and/or peer coaching.
• People Development and Performance Management: Creates and develops high performing customer-centric district team. Drives and encourages good regional & district cross-functional collaboration and a growth mindset. Ensures effective hiring, orientation, training, development and retention within the district. Assesses and coaches performance of MSRs and SSRs in role. Pro-actively recognizes high performance and manages low performers. Acts as an agent of change within the district and region to support a culture of performance, agility, intrapreneurship and accountability.
• Integrated Customer Planning: In conjunction with lead MSL and Health Care Affairs Manager (HCAM), ensures excellence in the execution of the Integrated Customer Plans (ICPs). Assists customer facing team with coordinating, implementing and follow up of customer engagement plans, using recommended channels, programs and resources. Actively provides feedback on campaigns, gaps, opportunities and insights from customers and the field team. Builds effective customer-centric relationships with key district customers and accounts in order to better understand their needs and seek feedback on BICL programs, personnel and value propositions. Works collaboratively with HCAMs to ensure strategic alignment and appropriate deployment of value-add offerings (door openers).
• Leadership: Clearly communicates BI’s vision and strategic direction to the district team. Effectively communicates with authenticity within and between the districts, cross-functionally and with the brand teams. Maintains and fosters a strong high performance, agile, customer-centric team with a growth mindset. Drives continuous improvement and a learning environment.
  
  

Requirements

• University Degree (Science or Business)
• Minimum of 3 years sales management combined with 2 years marketing or strategic account management experience.
• Very strong abilities in the following areas: leadership, coaching skills, teamwork, change management, people development, verbal and written communication, analytical skills, business and customer planning, customer relationship management and commitment to extraordinary customer experience. Highly motivated and passionate leader.
• Biligualism required (in Quebec)
  
  

WHY BOEHRINGER INGELHEIM?

With us, you can grow, collaborate, innovate and improve lives.

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.

We also offer a competitive salary, generous amount of paid time off (vacation, personal days, contingency paid time off for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, and Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.

At Boehringer Ingelheim we embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.

Remote work options (if applicable for this role), will be addressed with candidates who are selected to participate in the interview process.

Want to learn more? Visit www.boehringer-ingelheim.ca

READY TO APPLY?

Visit https://careers.boehringer-ingelheim.com

Create an Account and log-in to apply on-line.

We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted.

BI Canada is committed to providing accommodations for people with disabilities to support their ¬participation in all aspects of the recruitment and selection process. If you require accommodation, we will work with you to meet your needs.

DEADLINE FOR APPLICATIONS

Applications for this position will be accepted until October 27, 2021 (6pm EST)

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Job: Sales
Primary Location: Americas-CA-Quebec
Organization: CA-Boehringer Ingelheim Canada Ltd/Ltee
Schedule: Full-time