Director of Business Improvement - Global Markets

Jobinhalt

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

The Director of Business Improvement - Global Markets located in Woodbridge, Vaughan, Ontario, will be a responsible for the implementation and integration of the CRM solution. The individual will execute against Sales Effectiveness strategic initiatives across the Global Markets West as needed. This will require tight-knit collaboration with a diverse Enterprise & local team. The individual will be responsible for working with our Global Sales Effectiveness Accelerator Team to implement and evolve our capabilities in key sales technologies and processes. As part of implementation, this role will work with leading vendors and cross functional teams to ensure optimal program performance and standard operating procedures are met, while ensuring efficiency and addressing business needs. This role will be critical in identifying future enhancements to our key platforms and regional sales processes.

Key Accountabilities/Outcomes

• Represent a specific region and all the relevant functions including sales, marketing, service, and analytics for that region on key platforms like Salesforce.
• This role will work on gathering requirements across each function, translating the requirements into user stories and bringing these to the overall innovation backlog, working closely with the Global Product Owner.
• Responsible for feeding the global backlog with Region specific features/enhancements
• Provides vision and direction to the agile development teams and stakeholders thru development process
• Collaborates with product management, process owners, technology leaders, and business stakeholders on product vision, roadmap, and growth opportunities
• Would direct regional team resources to manage configurations and activations locally.
• Responsible for the end-to-end sales processes for the markets in their region
• Monitor regional process metrics
• Collaborate closely with G-OPO on opportunities for improvements/enhancements that could improve or impact the global standard
• Where applicable, collaborate closely with regional product owners to execute against regional technology improvements/enhancements
• Collaborate closely with upstream and downstream Process Managers/owners
• Support process implementation and improvement efforts including documentation, OCM, and training
  
  

Knowledge/Skills/Experience

• Bachelor’s degree required and master’s preferred in related science/technical field (Engineering, Information Systems)
• This is a 2-year project-based assignment in Canada. Candidate must be willing and have the ability to relocate internationally within 2 years of service to another Rich Products global operation.
• Extensive hands-on experience in implementing CRM technology.
• Minimum of 5 years of proven success with creation, strategy and execution of Sales Process implementation
• Experience and in-depth knowledge of Salesforce
• Prior experience working with external implementation partners required
• Efficient and pays attention to tight deadlines and priorities
• Ability to identify competing priorities in a fast-paced environment
• Analytical and data-driven; finds meaning in the data and can execute with it
• Logical thinking and process-driven; ability to design workflows and troubleshoot complex issues, and identify areas for improvement in current processes
• Focus on accuracy and quality of results, strong attention to detail
• Provides rapid and exceptional customer service.
• Requires high level of interpersonal skills, confidentiality and the ability to maintain focus on tasks despite interruptions.
• Expert level knowledge in project management and design.
• Ability to manage several projects at the same time while having a solid time/priorities management.
• Written and verbal communication in English is required
• Written and verbal communication in Spanish is an asset to this role
• Compensation for this position will range from CAD$120,000 to CAD$160,000 with a bonus of up to 25%
• This role provides you the opportunity to enroll you and your eligible dependents in extended health care, dental and vision coverage at no cost to you. You’ll also receive company paid life and AD&D insurance with opportunities to elect additional coverage. You will become eligible for a defined contribution pension plan following one year of employment.
• Rich Products is located at: 149 Rowntree Dairy Rd., Woodbridge, On L4L 6E1
  
  

Applicants with disabilities may be entitled to reasonable accommodation under certain provincial or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s @ DirectorofBusinessImprovementGlobalMarkets@rich.com if you need assistance completing this application or to otherwise participate in the application process.

#IND123

In accordance with the Canadian Human Rights Act, Rich Products of Canada Limited, its subsidiaries and affiliates (“Rich’s”) will not discriminate against an applicant or employee on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, sex, record of offences, marital status, family status, handicap, sexual orientation or any other legally recognized protected basis under federal, provincial, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under certain provincial or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact DirectorofBusinessImprovementGlobalMarkets@rich.com if you need assistance completing this application or to otherwise participate in the application process.