Delivery Service Specialist QC- Metro Logistics

Jobinhalt

BUILD YOUR CAREER HERE

Metro Supply Chain Group is a North American leader in end-to-end supply chain solutions for some of the world’s most recognizable brands.

Delivery Driver Specialist

JOB SUMMARY:
The ideal candidate will be someone who has a proven track record of driving commercial Vehicles coupled with training/instructional skills to audit new delivery partners as well as existing drivers. The individual selected for this position will track and audit the driving, product handling and customer service skills of all delivery teams. In addition, the supervisor will conduct safety training according to Metro/CDS well-defined training program for drivers. Through KPI monitoring and follow-up, the supervisor will be an advocate for the required professional behaviors and expectations set forth by Metro/CDS

MAJOR DUTIES AND RESPONSIBILITIES:
The ideal candidate for this role will be responsible for ensuring delivery driver compliance to Metro/CDS SOPs. This job is also responsible for monitoring policy standards, tracking performance data and customer service feedback of Metro/CDS employees and delivery partners.

• Route Audits (random and unannounced delivery audits).
• Collaboration, development and updating of delivery training materials.
• Comprehensive knowledge of all Client/Retailer SOP’s.
• Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff.
• Assist in the onboarding of new customers (SOP development, training etc.).
• NPS awareness, auditing, and improvement programs.
• Manage and document the initial, recurring and “as needed” training programs.
• Identify and resolve product and property damage root causes
• Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)
• Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)
• Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation).
• Training of Delivery App (TMS) usage and compliance.
• KPI audits and corrective action plans
• Regular participation in dock meetings and load outs.
• Develop claims mitigation and resolution programs.
• Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
• Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)
• Other duties as assigned

CORE COMPETENCIES:

• Positive attitude and high level of energy
• Exceptional Customer Service skills
• High degree of proficiency in verbal and written communications
• Ability to travel regionally
• Available for afterhours and weekend work
• Physically fit with the ability to lift heavy appliances
• Strong interpersonal skills good understanding of Delivery management software and routing.
• Ability to use Office Word, Excel, PowerPoint
• Self starter with the ability to work and produce results with little supervision

EXPERIENCE/QUALIFICATION:

• Minimum 5 years of Home Delivery experience
• Past Owner Operator experience would be an asset
• Sound knowledge of the Occupation Health and Safety Act and MTO regulations
• Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
• Minimum 5 years clean drivers abstract
• Transportation Industry experience is preferred

EDUCATION:

• College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

Join a diverse team empowered to continuously deliver value and make a real impact to our customers, our team, and our world.

Benefits

• The opportunity to build a career with a growing company
• Company-provided medical, dental and vision coverage for you and your family
• Life insurance, disability and wellness programs including an Employee Assistance Program to support your family’s well-being
• A Retirement Savings Program

Employee Perks

• Social events, employee appreciation days and community volunteering
• Company team wear allowance
• Tuition re-imbursement program

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during any stage of the recruitment process, please contact a member of our Human Resources Team.