Customer Service - Sales Support

Jobinhalt

You’re looking for new challenges.

You enjoy collaborating with different participants, learning, and enriching your knowledge on long-term projects.

This position should be of interest to you.

Join our winning team and apply our values of Innovation, Quality, Customer Focus, Communication, Respect, Thoroughness, Positive Attitude and Fun at Work!

Job Summary

Reporting to the Customer Service Director, the Customer Service Representative is responsible for providing professional, no-pressure service to Omega II customers. This involves working closely with our manufacturing agents, providing quotes, as well as basic and technical information on our fencing systems and innovations.

We offer:

• An 8am to 5pm Monday to Friday Schedule, with possibility of 8am to 3pm on Fridays
• A training to help you master the job and become familiar with our products.
• A well-established company with an excellent reputation.
• A Family culture: feel like part of our family.
• A Modern, collaborative work environment.
• A Growing company.
• A Complete group insurance program, including telemedicine.
• Corporate events.
• A Wellness program.
• Free on-site parking.
• A Retirement pension program.

Job Description

• To answer calls and e-mails from Omega II customers: architects, landscape architects, general contractors, and installers.
• To answer technical questions about our Omega II fencing systems.
• To listen to customers’ needs and resolve situations.
• To prepare quotations and enter orders.
• To read blueprints.
• To work closely with the engineering and logistics teams.
• To support Omega II manufacturing agents.
• To check order status at customers’ request.
• To follow-up on projects.
• To work closely with all departments.
• Any other related tasks as determined by superior.

Requirements, qualities, and skills:

• A minimum of three years’ experience in office work or customer service.
• Education: High School Diploma.
• Affinity for numbers and calculations.
• Ability to read simple plans.
• Adaptability / ability to interact with different work groups (general contactor, installer, engineer, landscape architect...).
• Spoken and written languages: French and English advanced level.
• Organizational skills.
• Ability to manage several projects simultaneously.
• Team spirit, collaboration.
• Thoroughness.
• Proficiency in office tools such as Outlook and Excel at - intermediate level.

The Manager and the Team:

The manager is available, organized and focused on finding concrete solutions. She is open-minded and appreciates new ideas.

The team, which has been in place for several years, is welcoming, collaborative and a pleasure to work with. People are happy here. We look forward to welcoming a new member to our growing, winning team.

About Metaltech-Omega

METALTECH-OMEGA is a privately-owned Canadian company with two distinct brands, covering two different markets but united by the same components: steel products and the design of new models that elevate these markets to a higher level.

At METALTECH, we develop, manufacture, and sell a wide range of safe, reliable, and innovative products, such as scaffolding, construction site fencing and telescopic ladders. Our products can be found in hardware stores, industrial networks, and rental centers.

At OMEGA II, we manufacture fences with a unique product on the market, welded mesh panels. We are also the pioneer of welded-wire ornamental fencing systems and the pioneer of custom projects in North America.

The masculine gender is used without discrimination and only for the purpose of simplifying the text.

Only selected applicants will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Laval, QC H7L 3N6: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)
• French (required)

Work Location: In person