Customer Service Representative

SKYSERVICE BUSINESS AVIATION

Skyservice is Canada’s leader in business aviation. Built on the key principles of safety and service, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations in Toronto, Montreal, Ottawa and Calgary. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

• 
  Provide high standards service to customers in accordance with Skyservice’s philosophy, ensure efficient and courteous arrivals and departures of customers;
• Ensure communication and coordination between customers, line service crew and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Maintain, monitor and update the Aircraft Entry Log and advise Line Service Crew accordingly;
• Answer the general number phone lines and forward the calls to the appropriate person;
• Any other duties as assigned by management.

• 
  Two years’ experience in a customer service environment;
• Ability to deliver service that is courteous, discreet, efficient, professional;
• Proactive, sees and understand the customers’ needs;
• Strong organizational skills, resourceful;
• Ability to work under pressure;
• Ability to provide positive attitude while working in a group;
• Working knowledge of Microsoft Office Products
• Available to work on different shifts, including weekends and statutory holidays.