Customer Service Representative

Jobinhalt

Overview

The Customer Care Coordinatorposition provides direct support to our production team, supervisors/managers and acts as the company representative to customers and carriers, ensuring all customer requirements are met.

Responsibilities

• Respond to a variety of customer requests and special instructions in a timely and efficient manner.
• Process customer requests via email (e.g. car destination changes, allocations, holds, rushes, etc.) and prepare daily reports using the company’s in house inventory/data system WITS On-line.
• Maintain railcar data base by entering in railcar numbers, building rail loads by scanning tags into the system and creating outbound rail register and bills of lading for the railways.
• Accurate and timely data entry of warranty and transport claims for all OEMs, into various computer systems.
• Identify and correct data entry errors using appropriate quality control methods
• Coordinate with Accounting Department on processed claims and ensure it matches with claims processed in customer systems.
• Provide administrative support like printing of work orders and price labels, organizing and filing files, data entry etc.
• Cross-train and support other Customer Care functions and customer accounts.
• Troubleshoot, investigate, and take corrective action with respect to errors.
• Make recommendations concerning new procedures and processes to increase productivity, responsiveness to customer needs, and streamline current practices.
• Provide general data entry support across many teams on an ad-hoc basis
• Other duties assigned
  

Qualifications

• One year experience in customer service and inventory control procedures preferred.
• Strong written and verbal communication skills are required to interface with customers and employees.
• Must have strong organizational skills, the ability to multi-task and be able to work in a fast-paced environment.
• Must be proficient at an Intermediate Level in MS Excel and have a working knowledge of MS Windows and Word.
• Previous accounting experience is a plus.