Customer Service Representative (FT)

• We are looking for someone who will fit in well with our values and the team.
• For those interested, this position offers the opportunity to train for and grow into our Property Manager Trainee position.
• You’ll bring a desire to learn, grow, and to help others and we’ll train you on the world of property management.

• You are confident, kind, patient, and a great listener.
• You defuse situations and handle conflict and negative emotions effectively.
• You enthusiastically support positive changes and see opportunities rather than challenges.
• You have a sense of humor and have fun.
• You create systems to keep organized and stay on top of lots and lots of emails and tasks.
• Bring JOY to every interaction
• Love fixing problems for people and helping your whole team succeed
• Thrive in a fast paced environment
• Constantly striving to do better and learn and grow personally and professionally.

• Spearhead the organization of the property managers, with everyone working towards the common goal of providing the best possible care for the portfolio of buildings.
• Consistently demonstrate customer service excellence and help people.
• Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
• Liaises with strata council members, building owners, and residents by telephone and email.
• Manage checklists, processes, databases, spreadsheets, and websites.
• Assist Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at the direction of the Property Manager.
• Sit at our reception desk to greet clients and answer multi-line switchboard.
• Receive, post, reconcile, and deposit cash payments including rent and strata fees.
• Sort and distribute incoming mail and correspondence.

• We are friendly, hardworking, and a little weird.
• Our purpose is to help people live and grow together in every way possible.
• The paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism.
• Do you want to know more? Visit our website https://www.prolinemanagement.com.

• Enthusiasm for working with people and systems.
• 1+ years of experience in the customer service field including hospitality, restaurant and retail industries.
• Excellent typing and knowledge of computer systems including Microsoft Suite is required.
• Clean criminal record check.
• Ability to handle multiple things going on at once including multitasking, meeting deadlines, and maintaining clear communication with the team and clients.

• Full-time, permanent position.
• $40-45,000 annually to start and two weeks paid vacation.
• Office hours are Monday through Friday, 8:30 am – 5 pm, with a 1-hour lunch break.
• You will be working out of our Westshore office.
• Weekends and statutory holidays off.

• Vacation policy based on length of service.
• Wellness and Social Committees.
• RRSP matching.
• Health Benefits Trust and Life Insurance.
• Paid days off on your birthday and job anniversary.
• Seasonal staff parties.
• Employee referral program.
• Employee volunteer opportunities.
• Education reimbursement program.
• Opportunities for growth.

• To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Customer Service/Operations Coordinator role with us.
• We are looking forward to reviewing your application!
• Please note that only selected for the interview process candidates will be contacted.

With 60+ employees, 4 offices, and over 34 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.