Customer Service Representative (AP/AR/Inventory)

Skills & Experience

The successful candidate is a highly motivated, enthusiastic and dynamic team player who is resourceful and dedicated and has competencies in adapting to changing environments.

Competencies:

• University degree required.
• Proficient computer skills, which would include Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills (written and oral)
• Experience and familiarity with a Customer service and office environment
• Strong analytical and problem-solving skills.
• Developed interpersonal skills; good team player
• The successful candidate will possess excellent attention to detail
• French language skills are not required but would be an asset
• Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency
• Maintain a high degree of accuracy and attention to detail

Responsibilities

Specific responsibilities include:

• Answer all customers’ calls regarding complaints, back orders, return authorizations, price requests, product information; contact customers with product changes or price differences in a timely, courteous and effective manner.
• Order Entry: Process orders by entering phone, EDI orders, e-mail and fax orders; contact customers regarding price differences, wrong product number, product number changes and any other problems with their order.
• Invoicing and Payments: Keep Customer and Supplier accounts up to date by posting invoices, payments and receipts.
• Maintain Customer Database
• Reporting – Compile up- to-date information for internal staff; reports may include sales reporting, backorders, inventory position, etc.
• Prepare shipping and tracing information to customers as required
• Act as a liaison between warehouse and customers in managing their account with respect to orders, shipping errors, returns and general enquiries
• Answer/route telephone calls, greet visitors, schedule meetings and other clerical duties as directed by Supervisor
• Make calls; speak with potential customers to generate interest in company’s products
• Track inventory from manufacturing through to in-transit and delivery
• Assist with inventory physical counts; Investigate, and help resolve all inventory discrepancies
• Coordinate supply chain with production schedule; Receive products in inventory system
• Accurate inventory management
• Receive product complaints and adverse drug reactions from customers and Healthcare professionals and document or forward as appropriate.

Salary

$40,000 to $50,000 per annum

If this opportunity is of interest to you and are looking to work in a small company with growth opportunities, we would like to speak to you. While we appreciate the interest of all applicants, only candidates selected for an interview will be contacted.