Customer Service / Finance Representative

Summary

Watson is Ontario’s premier supplier of building materials. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.

Our Londonlocation is currently looking for a highly motivated and customer-focused individual for the position of Customer Service / Finance Rep. This role is responsible for assisting customers with their building supply needs with daily interaction in person, over the phone, and via email. Together with other team members, the Customer Service / Finance Rep works to exceed customer expectations.

Key Responsibilities

• Take orders at the sales counter and over the phone
• Build relationships with customers
• Assist outside sales with job quoting and sales administration
• Participate in business development through phone sales - contacting key or dormant accounts to promote products and services
• Enter/ complete sales orders and tender cash sales
• Develop product knowledge to assist customers with purchases
• Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches
• Overcome objections of prospective customers
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
• Store administration, inventory and maintenance – Invoices, accuracy, and cycling
• Process accounts payables invoices, ensure all backups and approvals are obtained
• Apply customer deposits towards the customers’ receivable accounts
• Assist with processing payable invoices
• Document management of POs, SOs, Transfers, and Credits
• Communicate issues and successes to appropriate superior(s) respectfully and in a timely manner
• Follow all regulations and company policies and procedures
• Act as an ambassador of the company with all employees and customers

Skills and Qualifications

• Ability to self-manage, show initiative and be comfortable meeting the public
• Previous experience / education in accounting, finance or business an asset
• Must be a team player, demonstrate attention to detail and have good organizational skills
• Previous experience in building materials supply industry is preferred
• High degree of reading, writing, numeracy, and oral communication skills (speak, read, and write in English)
• Pleasant phone manner
• Ability to problem solve, prioritize, and manage multiple assignments
• Health and safety conscious
• Strong computer skills with proficiency in Microsoft Office and is comfortable in troubleshooting
• High attention to detail and ability to reconcile discrepancies
• Ability to work under pressure and comfortable with tight deadlines and customer demand

Compensation

• Competitive salary and performance bonus (discretionary)
• Benefits
  • Health benefits - 100% Company paid including drug coverage, practitioner, dental, vision, disability, and life insurance
  • Retirement savings - 100% Company paid and up to $2,600 per year

Perks -Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more

If you feel Watson is a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing. We are an equal opportunity employer.

Education

Preferred

• High School or better

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility