Customer Account Manager

Jobinhalt

• Description:* The objective of this position is to provide Commercial customers with complete management services pertaining to all their Spares requirements while maintaining the company’s objectives. The incumbent will be responsible to fulfill the overall Customer Account Management role, to provide accurate visibility on the status of each parts required while highlighting potential issues.
• Reporting to the Manager, PL Customer Services, the CAM will be responsible for the following areas of activity:*
• Manage the workflow of a Customer Account Services Team in conjunction with Company policies, procedures and standardization processes.
• Ensure the relevant administrative support is provided to all Customers with particular emphasis on all aspects of the order process, including: Quotations, MRA’s, Accounts Receivable issues and provide strategic leadership with respect to order book management (ML interface).
• Invest in pro-active customer contact, displaying personal care and concern for customers’ operations.
• Be effective conduit between CS Group and all other internal agencies to further streamline work processes and increase effective communication.
• Mentor the CSR’s in good Customer Service practices and provide direction
• Participate in and lead Customer Meetings
• Produce weekly and monthly Governance to measure overall performance.
• Provide strategic leadership with respect to order book management.
• Answer customer calls.
• Participate in and lead Customer
• Skills & Qualifications:*
• 5 years experience in an aerospace environment, preferably in the area of customer support
• Experience in a focal role type mandate
• Proficient with Microsoft Office tools, SAP, PSD, MACPAC, Documentum,
• Excellent written and verbal communication.
• Bilingualism (French and English) is mandatory
• Marketing or Business degree, or equivalent work experience in a customer-facing Aviation Support Operational role.
• Experience in interfacing with various internal agencies, such as ML, ISE, CM, Finance etc.
• Effective and Skilled communicator.
• Leadership skills with the ability to build strong teams.
• The candidate is a team player with strong communication (verbal and written), leadership and entrepreneurship skills;
• An understanding of commercial aircraft aftermarket and business processes is considered an asset
• Must possess a working knowledge of Microsoft Excel, Powerpoint and Access.
• Must be able to work flexible hours
  
  

À propos d’Aston Carter:

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

Numéro du permis d’agence de placement de personnel : AP-2000486 (Canada – Québec)

Numéro du permis d’agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec)

Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)