Counter Sales Person

For over 115 years, EMCO Vernon had been the trusted supplier of quality, sustainable and innovative plumbing products for homeowners, designers, home builders and contractors in British Columbia.

Our small but talented team of professionals have been the key to our success for becoming the top plumbing wholesaler in Vernon. We are a high-performing, team that support each other on a daily basis to ensure we provide total customer satisfaction…always!

We have an exciting full-time opportunity available for a Sales Representativeto join our growing team.

What’s in it for YOU?

• The opportunity to be paired with a great mentor and receive on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our Defined Contribution Pension Plan
• Wellness and Employee and Family Assistance Programs
• Work-life balance
• Employee discount
• The ability to take part in fun team building events

Your Role and Responsibilities

As a Sales Representative, you will provide support to walk-in customers who come to our counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. You will also be integral in providing support our Inside and Outside Sales teams.

Additional duties will include:

• Assist customers who purchase material at our counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at our sales counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the Buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers with accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Manager

What We Are Looking for From You:

• Grade 12 diploma or equivalent
• A minimum of 2 years of experience with customer service or sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products is an asset
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using ERP systems, Eclipse, Word, Excel, and Outlook

How to Apply:

Interested in a career with EMCO Vernon? We’d love to hear from you!

Please submit your cover letter and resume by email to:bkler@emcoltd.com

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.