Contact Centre Agent - Metro Supply Chain (MTH) Inc.

Jobinhalt

BUILD YOUR CAREER HERE
Join us to shape and deliver innovative supply chain solutions to help leading brands advance their businesses.

JOB SUMMARY

The Contact Centre Agent is responsible for acting as the first point of contact for customers. They must make every effort to provide an outstanding customer experience and support our customers.

MAJOR DUTIES AND RESPONSIBILITIES:

• Ensures the handling of incoming calls
• Assist with outbound calls as needed
• Responds to customer questions
• Route calls or requests that are outside the established framework to the right place
• Listens, analyzes and diagnoses the nature of the problems
• Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
• Ensure customer satisfaction
• Ensures that taking calls is a priority
• Answers questions and provide customer service to our customers, including being responsible for handling emails
• Communicates second and third level problems to the various internal levels
• Commits to maintaining harmonious relationships with customers and the internal team
• Other related tasks

EDUCATION:

• High school education or equivalent. Post-Secondary education an asset.

EXPERIENCE:

• 1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required

CORE COMPETENCIES:

• Proven communication skills both verbal and written (English) & (French speaking is an asset)
• Ability to prioritize work assignments
• Knowledge of customer service
• Service oriented with effective customer interaction skills
• Strong analytical, interpersonal and leadership skills
• Strong knowledge of computer systems including WMS, Microsoft Office products
• Service orientated with strong customer service skills and commitment to quality of work

Join a diverse team empowered to continuously deliver value and make a real impact to our customers, our team, and our world.

• The opportunity to build a career with a growing company
• Company provided medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs include an Employee Assistance Program to support your family’s well-being
• A Retirement Savings Program
• Company sponsored social events
• Employee Appreciation Day
• Community volunteering
• Company team wear allowance

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.