Construction Customer Care Coordinator

About Us

Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.

Position Summary

Amacon is looking for a dynamic individual with an eye for detail and high service level standards to join the construction team. This position is responsible to assist the construction department to build homes on schedule and of the highest possible quality. This position is the point person to our valued customers and homeowners and will provide the highest quality customer care in pre-occupancy and after occupancy of their units. There are integral administrative duties within the construction department that are required to maintain efficiency and be on schedule and on budget.

Position Responsibilities

• Provide superior customer service during Pre-Delivery Inspection (“PDI”)
• Process and handle customer requests/inquiries and claims from homeowners, Strata corporations and Property Managers
• Assist in completing repairs and/or touch-ups to units at PDI and on-going customer warranty work.
• Provide customer care work painting, caulking, drywall, etc.
• Arrange meetings with owners for PDI and walk-through appointments.
• Coordinate and help resolve in-suite and common area deficiency items for new buildings.
• Coordinate and meet with trades to arrange deficiency repairs, make changes/corrections, etc. as required.
• Coordinate with homeowners and trades to ensure requested work is completed as per specifications.
• Arrange meetings with homeowners at their convenience bearing in mind that your hours of work may vary and extending to some p.m. hours as required.
• Record and monitor service requests information and forward to the appropriate person for implementation.
• Follow up and monitor progress of individual requested items/claims by homeowner to ensure completion of these.
• Maintain a filing system for control of all customer lists, warranty calls, quality control lists, correspondence, and work orders by homeowners per project.
• Follow up with warranty managers and representatives to confirm warranty action or customer contracts.
• Keep a detailed telephone log of all warranty calls and customer details/calls.
• Coordinate repairs with homeowners, Amacon staff and/or trades person(s).
• Conduct professional and ethical representation to customers and employees.
• Ensure the highest quality in our product and act as the quality control in new construction projects.
• Call, arrange and schedule trades people to correct deficiencies.
• Assist in completing Strata audits.
• Must have valid driver’s license, as it is required to drive from project-to-project.
• Perform other customer care/construction department duties as may be directed by the Customer Care Manager, VP of Construction and Development and Amacon Senior Management.
• Maintain electronic records for all short paid invoices as well as back charges.
• Attach purchase orders, check pricing, and submit for reconciliation all billing invoices related to the construction process.

Minimum Qualifications

• Education: High School Diploma with a degree or diploma with an industry related focus
• Experience: 2+ year in customer service in a similar industry
• Valid Driver’s License; must be able to provide a clean driver’s abstract
• Previous construction and/or customer service, or project management experience an asset
• Customer service focused with a talent for problem solving
• Must be punctual and reliable with a strong work ethic
• Proven effective communication skills (verbal and written)
• Able to work independently and make quick decisions using sound judgment
• Excellent organizational and time management skills
• Must have a strong attention for detail and be very organized

• Self-motivated and adaptable with a strong willingness to learn and be challenged
• Computer Skills: Strong understanding of the Microsoft Office Suite

Please apply directly through amacon.com via the link provided: https://amacon.bamboohr.com/jobs/view.php?id=238