Compliance Officer I

Halifax Regional Municipality is inviting applications for a temporary, up to 18-month, position of Compliance Officer I in the Parking Services division of Transportation & Public Works. This is a bargaining unit position. In the event that there are no qualified NSUPE candidates, applications from candidates in one of our Employment Equity Groups: African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities, Aboriginal persons, and persons of the LGBTQ+ community will be preferred. HRM encourages applicants to self-identify.

As a member of the Parking Services Team, reporting to Supervisor, Parking Enforcement, the Compliance Officer I (COI) is primarily responsible for enforcing Municipal Legislation related to parking enforcement and front line compliance in a range of legislation including but not limited to:

• Parking Pay Station By-law
• Motor Vehicle Act
• Taxis and Limousines By-law
• Streets By-law Part 1, Section 5 Icicles, Part 2, Section 10 Littering,
• Solid Waste Collection and Disposal By-law Part 14

In delivering the service, the COI is responsible for regulatory work in ensuring compliance with parking regulations. The role of parking enforcement is to support the Traffic Authority and Police Services in delivery of the parking enforcement program for public safety and traffic flow requirements.

The COI also responds to by-law complaints on both HRM right-of-way and private property. The objective is to gain compliance through education, enforcement notifications and if required court proceedings. The COI works closely with other regulatory staff and agencies to ensure compliance. The COI is sworn as a Special Constable under the Police Act.

DUTIES AND RESPONSIBILITIES:

• Educates and provides information to the public regarding municipal legislation.
• Interprets and enforces legislation.
• Issues parking tickets, arranges for towing/seizure of vehicles.
• Monitors assigned areas of specific concern regarding parking complaints and advise of any potential parking or public safety concerns to the appropriate departments.
• Attends night court when subpoenaed.
• Conducts investigations regarding alleged by-law violations.
• Documents appropriate case file information while conducting investigations.
• Ensures public compliance with municipal by-laws through negotiation, education, issuance of tickets, laying of charges and preparing and serving Orders.
• Conduct inspections on taxis, limousines and vending vehicles.
• Issues “Orders” or “Notices” as required by HRM By-laws.
• Lays charges before the courts (long form information) or issuance of Summary Offence Tickets (SOT) to individuals who violated legislations.
• Compiles evidence for the appointed Administrator and/or Municipal Solicitor.
• Represents HRM as a witness in prosecution proceedings.
• Liaises with HRM Legal, other business units and individuals related to the enforcement of municipal by-laws.
• Serves summonses and legal documents.
• Tracks and saves digital photo evidence through established process.
• Use of handheld parking ticket equipment, two way radios and cell phones.
• Daily use of a computer to input inspection data, communicate with other staff and external clients, develop correspondence, reports, and Orders.

QUALIFICATIONS
Education & Experience:

• High School Diploma or GED and a Diploma from a law enforcement program.
• Minimum one (1) year experience working in an enforcement role.
• Minimum two (2) years’ experience in customer service.
• Minimum of one (1) year experience with database software.
• An equivalent combination of education and experience may also be considered.

Technical/Job Specific Knowledge and Abilities:

• Ability to effectively deal promptly with conflict and stressful situations with tact and diplomacy using good judgment.
• Above average abilities in communications (both orally and written) and interpersonal skills.
• Ability to make decisions relative to urgency, importance and public scrutiny.
• Ability to prioritize and coordinate a multitude of tasks and responsibilities.
• Good observation, problem solving and decision making skills.
• Ability to maintain confidentiality.
• Knowledge of standard office software and technology including Microsoft Office Suite, and Hansen or similar systems.
• Ability to work independently with minimal supervision.
• Knowledge of municipal by-laws, Motor Vehicle Act and Halifax Regional Charter considered an asset.
• Must possess a valid Nova Scotia Class 5 Driver’s License.

Physical Demands:

• Be able to walk between 15 to 20 kms per 8 hour shift
• Be able to work outside in all types of weather

Please note: Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

HRM takes the health and safety of its job applicants and employees seriously. Where possible, recruitment testing and interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage social distancing. For applicants with concerns about computer or internet access or to request another accommodation to the recruitment process, please contact your HR representative or jobs@halifax.ca.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

COMPETENCIES: Analytical Thinking, Communications, Conflict Management, Customer Service, Decision Making, Teamwork and Cooperation, Values and Ethics, Valuing Diversity

WORK STATUS: One (1) Temporary, up to 18 month, Position

HOURS OF WORK: Normal working schedule is based on a 35hr/week, 8 & 10 hour rotational shift schedule, 7 days per week between the hours of 6:30 a.m. to 8 p.m, work outside of these hours is sometimes required

SALARY: NSUPE Level 7, $33.08 per hour as per the NSUPE Collective Agreement

WORK LOCATION:2021 Brunswick St, Halifax NS, Brunswick Place

CLOSING DATE:Applications will be received up to midnight on Tuesday, October 5th, 2021.

Please note: This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.

(position# 78622450)