Commis, Comptoir postal - Temps partiel

Jobinhalt

Summary

To provide prompt and superior customer service at the retail postal outlet.

Duties & Responsibilities

Customer Service

• Provides superior and efficient customer service
• Answers enquiries and resolves customer complaints regarding postal services
• Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation
• Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
• Ability to upsell and recommend postal services and promotions to all customers
  

Loss Prevention

• Ensures loss prevention systems and procedures are performed according to guidelines
  

Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures

• Maintains proper security of cash and mail
  

Operations

• Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation
• Maintains and controls the cash register in the department in compliance with policies and procedures
  

General

Complies with all health and safety regulations

Complies with all store policies and procedures

• Complies with loss prevention policies and procedures and ensures they are executed in the department
• Perform other duties as required including Cash duties
  

Qualifications

Planning, Judgement and Decision Making

Problem solving to ensure customer satisfaction

Plan work to maximize efficiency and minimize costs

Troubleshoot cash and tally differences

Experience with registration and postal authorization issues

Experience

• Customer service oriented
• Effective verbal and written communication skills
• Computer literate
• Register Skills
• Organized and detailed oriented
• Efficient time management skills
• Ability to work in a fast pace environment
• Ability to work independently and as part of a team
• Commitment to providing customer service
  

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends
  

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to climb ladder
  

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL