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Boutique Assistant Manager
Aussicht: 159
Update Tag: 29-05-2024
Ort: Pointe-Claire Québec
Kategorie: Der Umsatz
Industrie: Food Beverage Services Beverage Manufacturing Manufacturing
Jobtyp: Full-time
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Jobinhalt
Position SnapshotJob title: Boutique Assistant Manager
Schedule:Fulltime
Location: Pointe-Claire (Montreal)
Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
Position Summary
We are looking for a Boutique Assistant Manager at our Fairview - Pointe Claire Boutique. As an Assistant Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.
Benefits
- Competitive wage + Quarterly and Annual Bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- And much more!!
As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:
Sales and Customer Service:
- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
- Maximize guest frequency, sales and acquisition of new club members in the boutique.
- Maximize capsule, accessories and machines sales in the boutique.
- Maintain current and up to date knowledge on coffee and the Nespresso product.
- Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.
- Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
- Motivate and coach team to provide exceptional customer service in keeping with our brand image.
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations.
- Provide coaching and direction to the team to achieve operational goals. Consistently review KPI’s to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.
- Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
- Recruit, hire and train the team.
- Understand, plan and prioritize achieving annual sales forecasts aligned with Boutique Manager
- Utilize tools and analyze financial reports to identify and address inventory and sales trends.
- Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
- Implement SOPs and guidelines for the boutique ensuring team compliance.
- Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
- Must be bilingual in French and English
- 2-3+ Years of High-Volume Retail Management; the luxury retail space is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space an asset
Candidates will be considered as they apply.
Nespresso Canada, a division of Nestle Canada!
#LINKP
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Frist: 13-07-2024
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