Bilingual - Spanish/English Technical Support Agent

Jobinhalt

Company Profile:

Advanced Skytech Canada Ltd. (hereinafter referred to as STGCA) is one of the largest technology, services and consulting organizations in refurbished computers industry cross North America. After over 10 years of development, STGCA has become North America’s most competitive refurbished computer enterprise with the highest level of modernization.

Why work forSTGCA:

· Receive working exp on enterprise system

· Bi-weekly payment through direct deposit

· Paid Statutory Holidays+ vacation benefit +insurance benefit

· Enhance training opportunity in job related field

· Professional career growth towards to E-business

· Reference letter available

Key Responsibilities:

· Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

· Interact with customers to provide and process information in response to inquiries, concerns, and requests about computers and services

· Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

· Diagnose and resolve computer hardware and software issues

· Follow standard processes and procedures

· Identify and escalate priority issues per Client specifications

· Redirect problems to appropriate resource

· Accurately process and record call transactions using a computer and designated tracking software

· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

· Organize ideas and communicate oral messages appropriate to listeners and situations

· Follow up and make scheduled call backs to customers where necessary

· Respond to shipping inquiries and answer warranty status questions.

Requirement and Qualification:

· Available to work on a flexible schedule to meet customer demand

· Available to work from 9:00 AM to 5:30 PM from Monday to Friday

· Excellent Verbal and Written Communication skills in Both Spanish and English

· Excellent active listening and communication skills

· Customer Champion: passionate about providing world class customer service

· Strong problem solving skills and ability to deal with customers diplomatically and effectively in a fast paced environment

· Punctual and committed to work schedules

· Must have superior verbal communication and interpersonal skills with a professional telephone manner

· Able to multitask in a fast paced environment - strong team work skills and accountability

· IT background is a plus

1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial

· Spain living background will be a bonus.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (preferred)

Language:

• Spanish (required)