Bilingual IT Support

Jobinhalt

Wurth Canada is on an exciting journey of transformation and growth. We are a high-performance organization with a vision and purpose driven built on humanistic values- achievement, trust, respect, integrity, accountability and affiliation. We are one of over 400 subsidiaries of the world’s largest fastener company – the Würth Group. Our parent-company, the Würth Group is a globally operating sales organization with over 78,000 employees in 80 countries. Wurth’s line of products range from: screws, tools, chemical products, occupational safety, and more!

If you are looking to join an organization that will challenge you while allowing continued growth and success in your career we are looking forward to hearing from you. We are hiring for a Bilingual IT Support person based at our Warehouse location in Acheson, AB.

About the Role:

Reporting to the Director of IT, the individual will be working within the IT department supporting all company users for both equipment and software issues, as well as first line support for customers relating to customer applications and services ensuring Wurth Canada infrastructure runs properly on a daily basis.

A strong knowledge in PC and peripheral setup, configuration and maintenance from a support standpoint is required.

Job Duties:

· Fielding calls from internal and external staff for support issues.

· Installation and replacement of user equipment and peripherals such as laptops, tablets, cell phones, workstations, printers, faxes, iOS devices and Motorola RF scanners, including tracking of all equipment.

· Ensuring that if any equipment is defective or requires further maintenance that the proper service calls are initiated in order to keep our operations functioning properly.

· Supporting our sales force and customers with respect to applications and equipment such as WurthNet, SISX, Speedy Touch, eShop, TPMS.

· Helping to support the warehouse operations equipment from an IT standpoint.

· Possible travel to other locations including other Wurth sites or Customer sites when required to assist in setting up systems or processes.

· Ready to take on new support challenges.

· Support initiatives with our MS Dynamics AX systems and CRM as well as MS Teams and SharePoint.

· This role supports nationwide business operations, with 8 hour workdays scheduled Monday – Friday between the hours of 6:30 am – 6:30 pm.

Our Ideal Candidate Qualifications:

· Post-secondary degree or technical diploma in computer systems, or an acceptable combination of education and relevant experience required.

· At least 5 years of hands on, similar IT support experience in a desktop support environment.

· Bilingual (French-English).

· Exceptional verbal and written communication skills

· General desktop analyst skills and fundamental knowledge of the desktop operating systems and hardware.

· Strong technical understanding of the following technologies: Windows 10, Microsoft Office 365 suite, mobile devices, browsers, local account management, basic network operations, scripting, installs and removals, registry, command line, service desk ticket system functionality, and system management tools. Outlook, and basic Active Directory, server and networking.

· Strong Interpersonal skills, be self-motivated, organized, and customer focused

· Ability to explain technical concepts and theories to non-technical audiences.

· High degree of resourcefulness, problem solving, flexibility, and adaptability.

· Must be able to work against deadlines and outside regular office hours when the need arises

What We Can Offer You

· A comprehensive benefits package;

· Matching contribution to Pension Plan;

· Opportunities for ongoing training and professional development;

**No agencies please**

Wurth Canada is an equal opportunity employer and we are committed to fostering an inclusive and barrier-free environment to all employees and candidates. Please let us know if accommodation is required during any point of the recruitment process.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work remotely:

• No