AVP, Organizational Change Management (OCM)

At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Role Specifications

Everyday Flexibility Flexible Work Arrangements Hybrid Work Environments

Travel Required

Bring you. All of you. Single parent. Ally. Rock climber. Indigenous community partner. Film buff. Amputee. Nature photographer. Climate change activist. Labels don’t matter here, but your perspective does.

All applicants are welcome, and we expressly encourage applicants to apply who identify as women, persons with visible and invisible disabilities (including physical, mental, sensory, learning impairment, etc.), Indigenous Peoples (including First Nations, Metis and Inuit), LGBTQ2S+ and/or racialized persons. At CWB we believe that inclusion has power, and we’re always looking for unique perspectives to add to our teams. We have a culture that thrives on idea-sharing, collaboration, respect, caring and camaraderie. If you have a voice to add to the conversation, we’d love you to

The opportunity

Change. So important to our success its one of our core values.Embrace the new.

At Canadian Western Bank (CWB)our highly engaged teams operate within a client-centric, collaborative and change-ready culture, with a core focus to achieve our vision to become the best full-service bank for business owners in Canada. We continue to transform our capabilities with the leadership & direction of critical People 1stteams. Our Organizational Change Management team is people focused, with a passion & dedicationthat wavering on the side of obsession in ensuring change is not only accepted at CWB - but embraced. So much so it’s become a core value. Embrace the new.With an average of ~130 change initiatives big & small over the course of a year this team is critical to our success, and in an unpredictable & constantly changing environment, they are required to be proactive, offer specialized expertise & personalized service in a united and meaningful way. The AVP,Organizational Change Management (OCM)plays a critical leadership role & is central to fundamental strategic deliverables within OCM.

Strategic Deliverables

Tactical Operations.The AVP, OCM will lead day-to-day tactical operations of the OCM department and the standardized delivery of CWB’s change management practices (People 1st) across the enterprise. Collaboratively, this operationally focused leader will continue to optimize OCMs’ processes, tools, supports and development of people who deliver change plans and materials in support of this standardized practice. Inclusive of building and maintaining strong relationships with the leaders of the People 1st partner teams (Corporate Communications, Learning & Development, Public Relations, Marketing, and Human Resources).

Operational Enhancements.This successful incumbent will also lead the maturing & enhancing of OCM as the centre of excellence and trainingfor standardized change practices on major projects and enhancements, offering OCM and People 1st training and orientation modules, self-service change management tool kits, play-lists, recommended readings and coaching (i.e., coach-the-coaches and 1:1) on a mixture of People 1st tactical application and theoretical change delivery models.

Leadership.As part of the OCM leadership team, this role is critical to supporting OCMs’ organization wide change strategy, alignment and ensuring overarching achievement of CWB values, strategic goals, and organizational change maturity while collectively & collaboratively sustaining & enhancing OCMs’ day-to-day operations to incorporate emerging change-management theory and best-practices, data integrity, stakeholder feedback mechanisms and reporting on organizational and project-specific KPI’s.

Accountabilities

Enacting Corporate Strategy & Priorities

• Use CWB Group’s strategy, structure, processes, and culture to mature and maximize OCM’s change-delivery and optimize people-related business benefits from projects and enhancements.

• Deepen the understanding of change management across the business through socialization, training, coaching and development of self-service tools and frameworks.

• Continuously scan for possible business and environmental influences/constraints, adjust by making operational adjustments and influencing P1 partner-leaders to do the same.

• Act and be recognized as a thought leader within the discipline and practice of Organizational Change Management inside and outside of CWB.

• Maintain a continual view of the health and performance of organizational change, identifying emerging risks and opportunities; recognizing likely impacts on OCM practices, plans and objectives, informing the SAVP, Sr. OCM and P1 Partner Leaders and OCM team members.

• Support & collaborate to help define, implement, and mature CWB’s change management governance, scope, milestones, deliverables, outcomes, measures, benefits, and timelines.

• Challenge paradigms and foster creative thinking on ways to change and innovate CWB.

• Acts as a spokesperson for OCM in regular presentations to small or large groups, being a sought-after speaker!

• Support creation & management of OCM’s operating budget, resource requirements and FTE allocations.

• Determine ways to reduce costs, increase revenues, and improve overall company performance and growth.
  

World Class Change Management Services

• Maintain a deep understanding of the interrelation of all CWBFG areas and departments, using this information to connect resources, align insights, remove barriers, and influence organizational change.

• Determine, build and maintain the data models and framework to measure, monitor and report on CWB change management activities, performance levels and maturity progression.

• Scan the global change management discipline, benchmarks, and best practices to determine how successful CWB is/has been at managing change and what needs to be done to maintain its industry leading OCM advantage.

• Compare CWB change performance and maturity assessment results to the success of the company and develop tactics to improve P1 delivery.

• Provide input to organizational and portfolio level change strategies for large, complex transformational programs.

• Translate OCM data into meaningful insights, information, and recommendations for action.

• Contribute to the development and execution of roadmap and support all activities.

Fostering Relationships and Growing Talent

• Accountable to ensure the development, facilitation and ongoing maintenance of Organizational Change Management education and training to P1 leaders, development & delivery teams, and receiver audience team members.

• Lead and manage the change environment by tailoring approaches to suit current situations, engaging leaders and team members on the application of the principles, types and stages of change.

• Identify both the overt and covert culture of the organization and its influence on the change.

• Ensure accountabilities for change management ownership, sponsorship and work are placed in the appropriate areas, and to the appropriate roles in CWB.

• Build and nurture strong networks to influence seemingly ‘unreachable’ parties to gain buy in and agreement

• Assess enterprise readiness for the change, building change strategies and plans, rewarding efforts to change along the way.

• Assist in the assessment of department-level team readiness for the change and recommendations for P1 approach and key message/language adjustments to suit.

Successful Incumbent

Skilled Communicator. Relationship builder. Collaborator. Team champion. Change strategist. Trusted partner. Respected negotiator. Results Focused. Skillful Leader. Change Advocate

A key role in the leadership and strategic execution of change in a growing & forward-thinking organization looking to disrupt the financial industry in Canada. Career exposure and opportunity for elevation and development is yours for the taking. This role requires a subject matter expertin the field of Organizational Change Management, where it is today, industry best practice & how it will evolve tomorrow. You are an operational pundit. The volume & complexity of deliverables across a diverse spectrum of business deliverables necessitates a highly organized, passionate, and motivatedleader excited by challengeand thrives on executingsuccessful change with meaningful impact. You are a connector. A relationship builder. A collaborator. A coach.To excel in this position, you must be agile, measured, and even keeled.You are the anchor in the storm. Grace under fire. Creativeand solution focused,you can support and facilitate change with ease. A balance of grit and resilience are required. You are authentic and transparent and build meaningful relationships with ease. Collaborative in nature, this candidate can leverage resourcessuccessfully to produce effective resultswhile navigating varied stakeholder groups at all levels of the organization. Superior communication skillswith the ability to convey strategic and operational concepts/updates with ease. Accustomed to fast-paced environmentswith shifting priorities, you excel under pressureto meet all required deadlines while using sound judgementand proven decision-makingabilities. This key role demands commitment and persistence to achieving and sustaining a heightened state of optimization. A balance of grit and resilience are required. This role is not for the faint of heart and requires someone with a winning aspiration.

Core knowledge requirements

• University degree in Business Administration, Management or Organizational Development using experience in the application and influence of change management principles, processes, and behaviors. Particularly the understanding & execution of Prosci® Change Management Methodology

• Minimum 3 years’ experience with large-scale, complex organizational change initiatives.

• Minimum 2 years’ experience liaising with executive and senior leaders on enterprise-level targets, goals, risks, issues, and transformational objectives.

Be part of the change at CWB. Apply today. Your career will thank you.

Why work with us?

Winners of Canada’s Most Admired Corporate Culture 2021 &

Recognized as one of 50 Best Workplaces in Canada by Great Places to Work 2021

&Best Workplaces for Mental Wellness in Canada 2021

Values driven people first benefits

Wellness matters.We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, 100% company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work.Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find a community within the CWB familyin our employee represented groups. Career development.We invest in our employees’ development to help them reach their professional goals with organization wide Coaching services.Strategic career design is an investment in our core asset – our people. Innovation.Learn. Grow. Enhance. At CWB, we pay to win.When we fail, we fail forward. Recognition.Peer-to-peer recognition programs for “in the moment” and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused.Be proud of where you spend, work & invest. Financial rewards.Base salary & pay for performance incentives.Retirement investment strategy.You can’t work forever! So, we’ve got you covered. Company ownership.No greater sense of motivation & empowerment than being an owner! Find your “why” atcwbcareers.com

Be proud of where you work. Join CWB. Apply today.

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

• P osition closes at 12:01am on the close date identified below.