Associate, Quality Assurance, Complaints

Taro Pharmaceuticals is a multinational, specialty pharmaceutical company with a vision of reaching people and touching lives globally as a leading provider of valued medicines. We are dedicated to meeting the needs of our customers and the overall community through the innovation, development, manufacturing and marketing of the highest quality healthcare products.

Established in 1950, Taro’s world class production facility is located in Brampton, Ontario, with a current team of over 600 Canadian employees. Our company’s focus on the dermatology sector has made us a leading manufacturer and supplier of specialized topical products with a diverse portfolio of creams, ointments, liquids, and gels.

With support from our parent company, Sun Pharma, one of the world’s largest specialty generic pharmaceutical companies, we are committed to providing a healthy, safe and rewarding environment for all of our employees.

Our reward packages have been designed to meet the needs of our diverse workforce and their families. For additional information visit: www.taro.com.

What we offer:

• A safe and clean; GMP regulated work environment
• Opportunities for career growth and development
• A competitive wage/salary
• Incentive bonus programs that are designed to reward employees for their individual contributions
• Benefit programs designed to support our employees and their families, including a comprehensive health & dental benefits package, group RRSP matching program, direct access to healthcare and well-being programs, and paid time off
• Employee training and organizational development programs including tuition reimbursement, internal mobility programs, and employee recognition programs

Our Brampton location is presently looking for a Associate, Quality Assurance, Complaintsto join our team.

The main responsibility for this position is to provide support for site wide quality programs to meet Taro, Canadian and FDA GMP requirements. This position acts to ensure that all activities related to the support of investigation and resolution of customer complaints & non-conformances are completed in a timely manner and in compliance with company and regulatory requirements.

Principal Duties and Responsibilities :

• Support customer complaint and other investigations by logging complaints, gathering relevant information, issue final reports etc.
• Issues investigation reports to management and corporate as required
• Maintains complaints and investigations databases
• Trend complaints and investigations and support issuance of trending reports
• Identify recurring non-conformances and ensure appropriate actions are taken such as Management notification
• Provide support to the CAPA and Non-Conformance Investigation programs as requested by Manager
• Administrative support to the team as required
• Identifies and implements key process improvements to areas to enhance systems, gain site efficiencies and elevate GMP requirements.
• Works with other departments to proactively build quality into the processes and systems
• Complete all GMP Documentation correctly and in a timely manner
• Complete all training assignments and maintain personal training records
• Participate in Non Conformance Investigations
• Complete Corrective and Preventive Actions (CAPA’s)
• Participate in Internal, Customer and Regulatory Audits.
• Other duties as assigned

Knowledge, Skills and Abilities

• Bachelor’s Degree in Chemistry, or other related discipline
• Minimum 2 years experience in the pharmaceutical industry in Quality Assurance of Quality Control
• Experience in the investigation of non-conformances preferred
• Demonstrated technical writing skills
• Well developed interpersonal and teamwork skills
• Proficiency in MS Word and Excel.
• Ability to work independently.
• Knowledge of Health Canada and FDA regulations
• Good written communication and report writing skills
• Strong organizational skills and ability to multi-task; detail oriented.

If you are interested in this opportunity, please submit your resume to hr@taro.com referencing Associate, Quality Assurance, Complaints in the subject line. We thank all applicants, but only those selected for further consideration will be contacted. No phone calls please.

This position is open to applicants legally authorized to work in Canada.

Taro Pharmaceuticals embraces diversity in the workplace and is committed to achieving employment equity. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We ensure that our recruitment practices are supportive of this commitment and do not infringe on any characteristics protected by law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, Taro Pharmaceuticals will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

NOTE: All employment is conditional upon the completing and obtaining of a satisfactory background check which may include educational, employment, references and criminal records (for which a pardon has not been granted) checks.

AGENCY NOTICE: Please note that Taro Pharmaceuticals does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with an agency / recruiter, Taro Pharmaceuticals will not consider any referrals or agree to payment of referral or recruitment fees. In the event a recruiter or an agency submits a resume or candidate without a previously signed agreement, Taro Pharmaceuticals explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.