ADMN O 21R - Care Quality Analyst

Care Quality Analyst
Administrative Officer R21

There are currently 2 temporary opportunities available until 03/15/2022.
An eligibility list may be established for future permanent and/or temporary vacancies.

Work alongside a high-performing team in a dynamic and continuously improving environment

The Patient Care Quality Review Board Act provides an avenue for patients to voice complaints about the quality of the health care they received, or the absence of health care services they believe they were entitled to receive. The role of the boards is to oversee the resolution of complaints about the quality of care provided to patients of the health system for which the Minister of Health is responsible. The purpose to the Act was to put a formal process in place to respond to complaints made by or on behalf of patients of the health system. The Act provides a two-level process and the boards are responsible for the second level of the process.

The Care Quality Analyst conducts comprehensive research and analysis, and systematic review of healthcare records for the preparation of case reports presented to Minister-appointed boards for a care quality review. The Care Quality Analyst interfaces with patients and their families and health authority patient care quality offices across the province to synthesize all facets of the case for board consideration. This role requires exceptional writing as Care Quality Analysts are responsible for writing case summaries. Additionally, Care Quality Analysts must have excellent presentation skills as they do actively participate in the board meeting to answer questions and provide additional relevant information as needed.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Gwyneth.Olwyn@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

Education and Experience

• Degree in health sciences or health administration or social sciences. An equivalent combination of education and experience may be considered.
• Minimum of 1 year experience synthesizing complex materials (such as: medical records, legal, procedural, and/or policy-related materials) into reports and communiques.
• Minimum of 1 year experience interacting on the phone with highly educated professionals as well as individuals navigating stressful and distressing events, and/or individuals who have been marginalized and have faced stigma or discrimination.
• Minimum of 1 year experience in developing written communications for audiences as diverse as highly educated professionals as well as stressed, marginalized and stigmatized individuals.
• Minimum of 6 months’ experience interpreting and applying legislation, regulations and policy.

Preference may be given to those with:

• 6 months’ experience contributing directly to the decision-making process undertaken by consultative boards.
• Direct experience adhering to complex policies, procedures and guidelines in a work environment.
• Completion of San’yas Core Indigenous Cultural Safety Health or Mental Health Training or equivalent Indigenous Cultural Safety training.

Willingness Statement:

• Willing to work in regular/frequent exposure to difficult and sometimes disturbing and graphic information involving health related adverse events impacting a range of populations, including children.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES- As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.