Administrative Assistant

Jobinhalt

Job Title: Administrative Assistant

Posting Date: November 24, 2023

East Lake Centre - Psychological Services

We are seeking an outgoing, detail-oriented, efficient person to join our amazing Administrative Team in providing front-desk support to our Psychology practice in Oakville. We offer a supportive and collaborative work environment, with competitive compensation.

The ideal candidate will be adept at prioritizing, multi-tasking and having a positive attitude. This Candidate will also be willing to learn and grow with us!

This role will report to the clinic Director Dr. Karina Zorzella.

**All Applicants: Please complete both Indeed assessments (i.e., Attention to detail and Customer Service) and please complete the Big 5 personality test (https://www.123test.com/personality-test/) and email your Big 5 test results to: admin@eastlakecentre.com**

Pay: $23/hour.

Hours: 15-25 hours/week Monday to Friday (flexible hours), 1-2 evenings per week (until 8pm).

Work location: In-person.

About Us

We are a psychology clinic in South Oakville and we offer assessment and therapy to children, adolescents, adults, and families. We are committed to providing high-quality, evidence-based, and trauma-informed psychological services.

Our Core Values

We are committed to helping people heal, identify problematic patterns and nurture the strengths that will be the stepping stones to lasting change. We are passionate about the work we do and are dedicated to helping clients reach their full potential. We are a friendly and supportive team and we value collaboration, dependability, and diversity. Our work is built upon safe and positive relationships within our team and with our clients.

To succeed in this role ….

You will be a good fit for this role if you possess excellent communication and interpersonal skills. You must be able to stay extremely organized, think 10 steps ahead and see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Qualifications

● 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)

● Psychology undergraduate students and graduates are welcome!

Responsibilities

● Supporting Psychologists, Psychotherapists and Social Workers with client bookings, payments, administrating intake & consent forms, sending letters to doctors, etc.

● Welcoming clients to the office, answering client calls and emails, and processing payments at the end of sessions.

● Maintaining Quality Assurance (following up on payments, securing payment information, uploading secure documents, managing the booking software including schedules and services offered).

● Maintaining office area, office supplies, and clinical files.

● Confirming claims from insurance companies.

● Contacting referral sources.

● Supporting clinic marketing activities (posting on social media platforms, contacting referral sources, promoting new clinical groups and workshops).

● Completing other office and administrative tasks related to clinic daily activities as needed.

Skills & Attributes of our ideal candidate….

● Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure.

● Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients.

● Confidence to share ideas and constructive criticism to help us grow.

● Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines, and keep promises.

● Tech savvy (we are mostly paperless, and everything is online).

● An appetite for innovation and simplicity who is highly process oriented.

● Working autonomously comes easy to you but you also love collaborating with a talented team.

● Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, and Windows in a work environment.

● Knowledge of Jane app scheduling software is an asset.

Application Process:

In addition to submitting a resume and cover letter:

• Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.
• As part of the screening process, applicants must be willing to undergo a Criminal Record Check (with a Vulnerable Sector search) a

Please submit your application to Dr. Karina Zorzella at admin@eastlakecentre.com

For more information on our practice, check out our website:

www.eastlakecentre.com

Job Types: Part-time, Permanent

Salary: $23.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Oakville, ON L6K 3V3: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person