Customer Service Technician - Electronics

Job content

Eaton’s eMobilty Division is currently seeking a Customer Service Technician to join our team. This position is based at our Port Coquitlam, Canada facility.

Position Overview

This position would primarily be focused on repair, support and maintain radio remote and vehicle control systems. Incumbent also will be responsible for supporting engineering with the design and testing of new designs /applications, support sales and administration and occasionally including the editing or correction of technical manuals, design, building of test jigs.

In This Role, You Will Be

• Responsible for the quality repair, testing and support of radio remotes used to control vehicles such as tow trucks, concrete pump truck, boat lift, tailer movers etc. in timely fashion.
• Responsible to write, edit and correct application manuals, maintain, design and build test jigs, provide clear and concise service reports.
  

Qualifications

Required (Basic) Qualifications:

• 2-year college diploma in electronics from an accredited intuition
• Must be authorized to work in the Canada without company sponsorship now or in the future
• No relocation benefit is being offered for this position. Only candidates that currently reside within 80 kilometers of Port Coquitlam, Canada will be considered.
  

Preferred Qualifications

• Graduated from an Electronics Engineering Technology Program, BCIT
• 3 years’ experience in an electrical technology field
• Experience with low voltage DC systems.
• Knowledge of electrical connections and their characteristics, applications, and limitations, conductor sizing and current capacity.
• Ability to crimp automotive-style connectors.
• Must have excellent skills and experience with maintenance and troubleshooting of electrical and electronic systems.
• Experience analyzing analog & digital circuits.
• Able to read and understand electrical schematics.
• Exceptional trouble shooting skills using a DMM, spectrum analyzers, network analyzers and oscilloscopes.
• Able to build & test prototypes, jigs and new applications.
• Strong electrical prototyping skills with tools such as: wire strippers, wire and lug crimpers, connector insertion and extraction tools and soldering systems.
• Knowledge of electronic testing and assembly
  

Position Success Criteria

• Excellent verbal and written communication skills and good listening skills.
• Fantastic phone manners.
• Demonstrated capability for critical thinking.
• Be able to write, edit and correct application manuals.
• Ability to work in a multi-functional team environment.
• Must have excellent computer skills.
• Able to hand solder fine pitched components.
• Self-motivated with the ability to work with a team and individually.
• Exceptional written and verbal communication skills.
• Able to clearly edit/write technical manuals.
• Positive attitude.
• Strong time management and organizational skills.
  

Accessibility Information May Be Found At

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs.

http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm”

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America – Canada

Organization: VEH EMB eMobility

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No