customer service supervisor (except financial services)

Credentials (certificates, licences, memberships, courses, etc.)

• First Aid Certificate

Additional Skills

• Recruit and hire staff
• Conduct performance reviews
• Perform same duties as workers supervised

Workers Supervised

• Information clerks
• Data entry clerks
• Customer service clerk

Specific Skills

• Co-ordinate, assign and review work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Identify training needs and train workers in job duties and company policies

Security and Safety

• Criminal record check

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Overtime required

Ability to Supervise

• 5-10 people

Personal Suitability

• Effective interpersonal skills
• Accurate
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Interpersonal awareness
• Dependability
• Reliability
• Organized

Benefits

• Other Benefits