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Customer Service Representative
View: 159
Update day: 29-05-2024
Location: Drummondville Québec
Category: Other
Industry: Banking Financial Services
Position: Associate
Job type: Full-time
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Job content
DescriptionAs a Customer Service Representative at National Bank, you’ll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. With your courteous and friendly approach, you’ll deliver a people-centric experience to branch clients.
Your role
- Welcome clients when they arrive and answer their questions
- Help clients use our banking applications and ABMs
- Listen to people’s needs and assess situations
- Provide advice and offer made-to-measure transactional, investment, financing and insurance solutions
- Build lasting business relationships
- Ensure client satisfaction and engagement
- Refer clients to your colleagues for their specialized needs
- Ensure adherence to compliance and risk management rules
Our team values passionate people and bold ideas. We work together to make sure our clients reach their goals, and our colleagues do what they love. We rely on our colleagues to share knowledge and help one another.
Required Competencies
Qualifications
- Customer service experience, inclusive attitude and openness to diversity
- Positive attitude and empathy for clients
- Ability to communicate effectively in English and French
- Discipline, commitment to teamwork and eagerness to learn
- Interest in technology and skilled in sharing knowledge
- Ability to adapt to different situations
After gaining relevant experience as a customer service representative in branch, many options will be available to you. For example, you could advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.
Your benefits
Benefits
In addition to competitive compensation, we offer attractive benefits for you and your family
Upon hiring, you will be eligible for a wide range of benefits.
- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferred banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic
We’re putting people first
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples’ lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team?
Ready to live your ambitions?
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Deadline: 13-07-2024
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