Customer Service Representative

Job content

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose and Impact

The Customer Service Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• They are accountable for the facilitation of customer account management, as well as general administrative responsibilities including record information management, and fiduciary internal controls. Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Coordinating logistics of customers products, accurate and timely processing of customer grain and crop inputs contracts, credit management, and invoicing. Inform customers about order status, invoices, contract balances and other information needed to execute the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in a related field (agriculture) or equivalent experience
• Ability to work extended or flexible hours as seasonal workloads require. This includes high volume workload, work given by many individuals and working under pressure.
• Demonstrated proficiency in Microsoft Word, Excel, Outlook
• Strong customer service skills with ability to build and maintain lasting relationships with customers.
• Must be legally entitled to work for Cargill in Canada
  

Preferred Qualifications

• Two years of experience in a business setting in customer service.
• Understanding of agriculture practices and challenges.
• Experience in Sales Force
  

Position Information

Relocation assistance will not be provided for this position.

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.