Customer Service Representative

Job content

Job Brief

This position is accountable to provide the highest levels of internal and external customer support. This encompasses accurate order taking, invoicing, inventory movements / counts and processing purchase order requisitions and other related tasks.

Who We Are

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.

Join us in everything that’s great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE. This combination makes Dyno Nobel a terrific place to work.

Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL’s 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world.

What You’ll Do

As the Customer Service Representative, you will be supporting the team by professionally analyzing and answering internal and external customer inquiries, and assist in extracting related reports. This position will require understanding of the businesses hierarchy and workflow and communication is critical and ongoing aspect of the position. Other duties will include:

• Communicate with operational sites to co-ordinate deliveries.
• Ensure customer deliveries include all contractual changes and are invoiced in a timely manner, in order to maximize cash flow and relieve inventory in SAP.
• Professionally analyze and answer customer inquiries and to provide assistance extracting related reports where required.
• Have a basic understanding of other areas of the business and the impact each area has on one another.
• Understand and maintain customer profiles to reflect customer(s) contract.
• Product Knowledge directly related to customer needs.
• Maximize cash flow through timely billing of accounts receivable.
• Resolve internal and external customer inquiries via e-mail and telephone.
• Coordinate and book employee travel and process expense reimbursements
• Assist sites with goods receipts, issues, open PO’s and transfers for accurate SAP data.
• Assist in month end reporting.
  

What We’re Looking For

• High School Graduate or equivalent preferred.
• 2+ years of experience with an ERP software (SAP, Oracle, Microsoft Dynamics, etc.) required. SAP experience strongly preferred.
• A combination of education and/or two years of related work experience in a mid to large sized organization.
• Computer literacy in Microsoft Office Products, including Excel, Word, and Power Point.
• Ability to comply with all government tax regulations and laws in accordance with invoicing policies.
• May need to occasionally lift and/or move up to 50 pounds.
• Positive attitude, friendly demeanor, and a team player
  

What We Offer

• Paid vacation time + paid holidays
• Health Care + Life insurance + AD&D
• RRSP + RPP (after 1 year of continuous employment)
• Employee Assistance Program
• Friendly and supportive coworkers
  

Zero Harm for Everyone Everywhere

Value People – Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Women and veterans are strongly encouraged to apply. Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.