Customer Service Representative

Job content

Title: Customer Service Representative

Where: Vaudreuil-Dorion, Quebec

Status: Full time 12 months Maternity leave (1)

Do you have experience in the distribution industry? Do you enjoy having the freedom to work independently? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surrounding describes you as a team player – you are Quadra !

About your future team:
When you join Quadra, you’ll be part of a 45-year-old and more, growing organization that is dedicated to its 500+ employees located from sea to sea in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility.

You will have the opportunity to be part of a professional, fun, innovative, and determined team. In addition, Quadra is proud to be recognized as one of the Best Managed Companies® and certified as a Great Place to Work for Women® and a Great Place to Work® overall.

Your Responsibilities include:

• Taking orders and processing them in our computer system
• Validating the information on purchase orders
• Ensuring that customer requests are handled satisfactorily and in accordance with the companies’ guidelines
• Assisting customers with orders, suggesting products, etc.
• Tracking orders and ensuring the appropriate status
• Working closely with sales representatives to connect to customer issues
• Reading and understanding all customer activities for the strategic accounts in Salesforce
• Managing account maintenance
• Reviewing various weekly / monthly reports
• Communicating with our logistics and procurement teams to ensure that the customer’s requirements and operational requirements are met
• Working in synergy with other departments to ensure full customer focus
• Being the Internal sales support for assigned accounts

Why this Opportunity?

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service.

Your motivation, enthusiast, and dynamics will be an asset when you join our team as a Customer Service Representative.

To succeed, you will need:

• A college diploma in administration, business or in a related field
• To have excellent verbal and written communication skills in French (English is an asset)
• To have a strong work ethic and a passion to succeed. Compassion, integrity, and honesty are very important qualities to have
• 5-8 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
• An ability to work independently and in a team environment
• A desire to work in an environment where decisions must be made quickly and under pressure
• Excellent interpersonal, communication and analytical skills
• Excellent organizational and problem-solving skills
• Strong computer skills (Microsoft Office Suite, Salesforce, etc.)

In brief, as a Customer Service Representative you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement/logistics department.

The advantages of choosing this position at Quadra:

• Private, family-owned company with a solid infrastructure where helping each other and having fun are part of our core values!
• Quadra promotes diversity and inclusion
• Essential services company
• Potential opportunities for career advancement and development; a growing company!
• State of the art environment
• Flexibility & work from home policy
• Personalized training
• Competitive salary
• Benefits available for our contractual employees
• Personal Wellness Program offered to employees
• Fun, innovating and challenging environment (Great Place to Work® and Best Managed Companies certification®)Quadra promotes diversity and inclusion
• Employee Assistance Program (EAP)
• Company sponsored social events
• Employee recognition program (years of service, merit awards, etc.)

So, are you ready to join our family?
Send us your resume!

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.