Customer Service & Communications Web and Digital Analyst

☞ City of Calgary

View: 182

Update day: 28-05-2024

Location: Calgary Alberta

Category: Consulting / Customer Service FMCG Houseware

Industry: Government Public Administration

Job type: Full-time, Temporary

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Job content

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Customer Service and Communications (CSC) Web and Digital Analyst, you will be focused on supporting Web and Digital capital programs (e.g. Enabling Online Services) and helping to deliver individual projects within such programs. Your primary responsibility will be to represent the Web Content team and help ensure projects are completed on time and within budget. Your responsibilities include:

  • Act as a consistent point of contact for Project Team resources for all things related to Web Content.
  • Communicate between the Web & Digital Content Team and Project Team(s).
  • Identify resource requirements for project delivery and potential development opportunities within Web & Digital staff.
  • Help coordinate required resources and track progress of deliverables through to completion.
  • Help to identify issues/opportunities across projects such as times where efforts are duplicated or efficiencies would be found.
  • Responsible for other Web Content work such as:
    • Digital Project Delivery.
    • Strategic Planning.
    • Consultation and Professional Advice.
    • Web Guidance and Governance.
    • Monitoring and Reporting.
Qualifications
  • A completed 2 year diploma in a related field such as Digital Communications and Media and at least 6 years of progressive experience; OR
  • A degree in a related field such as Communication and Media Studies and at least 4 years of progressive experience.
  • Experience in areas such as web communications, digital strategy and website content design and management is required.
  • Experience in current web content programming languages (for example HTML), digital strategy, performance reporting and/or project planning are assets.
  • Core competencies include: consulting, excellent customer service, interpersonal, political sensitively, relationship building, organizational and highly developed communication skills.
Pre-employment Requirements
  • Successful applicants must provide proof of qualifications.

Union: CUPE Local 38
Business Unit: Customer Service & Communications


Position Type: Temporary (up to 12 months)
Location: 201 8 Avenue SE


Compensation: Pay Grade 9 $35.96 - 48.11 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.


Hours of work: Standard 35 hour work week


Audience: Internal/External
Apply By: April 21, 2022


Job ID #: 305496



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Deadline: 12-07-2024

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