Customer Service Agent- Travel/Tourism

Company Description

Do you have a passion for travel and have a desire to see the world? Are you known as a problem solver, committed to finding the right solution for any question or issue? Do you have effective communication and time management skills?

Join Us.

Job Description

We’re Sutherland and we’re looking for solution-focused customer service people to join the team supporting travel/tourism clients in our Windsor office.

We offer:

• Competitive hourly rates, paid training and PTO
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• And, a newly introduced, flexible vacation policy that provides for generous paid vacation days to ensure work-life balance.

Qualifications

To qualify, you must have:

• at least 2 years of sales/service experience, preferably in the travel, tourism, hospitality or other service industry with knowledge/experience with GDS.
• PC proficiency and typing skills are essential;
• TICO certification and/or formal coursework/training in travel/tourism is strongly preferred.

IMPORTANT NOTE:This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional Information

About Us

Sutherland, recently recognized as aGreat Place to Work in Canada,is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.