Customer Service Agent

Job content

Do you want to be part of an amazing team of customer service specialists who work together to provide exemplary service? Is going above and beyond in your DNA? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is building a hiring pool of Customer Service agents who love working in the tourism industry.

What do we offer?

• Competitive salary and benefits
• A fun and friendly work environment where teamwork equals success
• Opportunities to grow within Executive Aviation and to expand your airline skills and knowledge
  
  

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travellers as they begin and end their journeys:

• Helping passengers check-in
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work with airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!
  
  

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Previous airport experience is considered an asset
• Previous experience with the Sabre reservation system is considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment including:
• Restricted Area pass issued by Transport Canada
• A criminal background check
• Hold a valid driver’s license
  

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